Hi, thank you for your feedback, and we're truly sorry to hear about the disappointment caused by not receiving your free sample. We understand how frustrating this must be, especially after reaching out to our team.
This isn’t the experience we want for our customers, and we apologise for any inconvenience. We’ve followed up on your enquiry and kindly ask you to check your inbox, as we’ve sent you an email regarding this matter. Please reply at your earliest convenience so we can ensure it’s properly resolved.Thank you again for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
Warm regards,
Customer Care
