My online shopping is very bad, I still haven't received the product money I sent back to my account for weeks, I'm still waiting, I have a very bad customer service, I will never buy anything from...
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Jessica
Sephora
9 hours ago
Hi, thank you so much for reaching out, and we truly apologise for the delay you’ve experienced. We’re happy to let you know that the issue has been resolved, and your refund has been processed. We’re pleased to also let you know that we have sent an email regarding your order to address this issue. We really appreciate your patience and understanding throughout this process. If you have any further questions or need assistance, please don’t hesitate to contact us at care@sephora.co.uk. We’re here to help!
Warm regards,
Customer Care
I have written to your customer services on several occasions with regards to the fact that my order did not arrive complete. The package was open and a lipstick missing. I also contacted Evri, who...
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Jessica
Sephora
10 hours ago
Hi, thank you for your feedback. We truly appreciate you taking the time to share your experience, and we're sorry for the inconvenience caused. We’re pleased to let you know that we have sent an email regarding your order to address this issue and provide a resolution. If you have not yet seen it, please check your inbox or spam folder. Once again, we apologies for the inconvenience and appreciate your patience.
Warm regards,
Customer Care
Pretty ****** off that I ended up getting my order charged twice and sent two boxes to my house of the same stuff
Jessica
Sephora
10 hours ago
Hi, we sincerely apologise for the inconvenience you experienced with your recent order. We understand how frustrating this situation has been for you. We’re pleased to let you know that we have sent an email regarding your order to address this issue and provide a resolution. We appreciate your patience as we work to resolve this and make things right for you. Thank you again for bringing this to our attention.
Warm regards,
Customer Care
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.