How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Sephora Reviews

https://www.sephora.co.uk/

EXCELLENT

Service

4.2

/5

5

4

3

2

1

1,349

127

44

43

270

1,833

ratings over the past year

Displaying all 180,361 reviews

Trusted Customer

Feefo Verified

1 month ago

0

HB

HJ Barrasford

Feefo Verified

GBR

1 month ago

What HJ Barrasford said about Sephora:

Great brand

Love Sephora Lots of choice, great offers, loyalty scheme and free delivery. I don't really shop anywhere else for my regular beauty and makeup products

0

GG

GAIL GRAHAM

Feefo Verified

GBR

1 month ago

What GAIL GRAHAM said about Sephora:

My go to for beauty

Easy to order, great choice and prices and love the little freebies you get too. My go to for beauty products.

0

Trusted Customer

Feefo Verified

1 month ago

Online order

I ordered online - fairly simple

0

Trusted Customer

Feefo Verified

1 month ago

Generally good

Overall good experience. Website or app easy to use, a wide range of products, delivery quick. Only recommendation could be the improving the provision of samples ( more variety, no threshold) and a...

0

Trusted Customer

Feefo Verified

1 month ago

no goods

The goods never arrived, tracking says it's here, shop says they do not have it.

Rebecca

Sephora

1 month ago

Hello, Thank you for taking the time to give us feedback, we are very sorry to hear you have not received your order. A member of our team has been in touch via email today to resolve this for you. Kind regards Sephora UK Customer Care

0

Trusted Customer

Feefo Verified

1 month ago

0

JE

JULIE ECKERSLEY

Feefo Verified

1 month ago

What JULIE ECKERSLEY said about Sephora:

Very good corsmeict

0

Trusted Customer

Feefo Verified

1 month ago

Sephora

I love Sephora All the products under one Roof & the staff are always willing to Help

0

Trusted Customer

Feefo Verified

1 month ago

Great price

Well packaged, swift delivery & great communication. Competitive pricing.

0

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo