Merchant Logo
Rated
Excellent
Service
4.4
/5

5

4

3

2

1

2,794

272

57

65

343

3,531

ratings over the past year

Displaying all 177,954 reviews
Trusted Customer
26 days ago
Date of purchase: 05/05/2025
Great selection, terrible delivery service.
Delivery service was terrible. Never received package. Followed up with shipping service and was never resolved. I’d like a refund or the order to be reshipped.
Merchant Logo
Melisa
Sephora
25 days ago
Hi , Thank you for sharing your feedback. We're very sorry to hear that your experience did not meet your expectations. We truly value your input and would love the opportunity to resolve any issues you’ve encountered. We have reached out you over email and await your response to resolve this for you. We kindly ask that you respond to our previous communication at your earliest convenience so that we can work together to resolve this situation as quickly as possible. Thank you for bringing this to our attention, and we hope to resolve this issue to your satisfaction soon. Warm Regards, Customer Care
RF
Ri Fajobi
Kent
26 days ago
Date of purchase: 05/05/2025
What Ri Fajobi said about Sephora:
Great service
It was smooth and effortless
Trusted Customer
26 days ago
Date of purchase: 05/05/2025
HS
Holly Smith
Bath
26 days ago
Date of purchase: 05/05/2025
What Holly Smith said about Sephora:
Thank you Sephora!
The product range is The BEST! I don’t have a Sephora store near me but online the choice is HUGE! They run offers and gift bags frequently which is great, my only complaint is that contacting...

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Trusted Customer
26 days ago
Date of purchase: 05/05/2025
Love Sephora!
Great products, well packaged and loved the Sephora decoration inside! Like the teacher discount and free samples if buying online too.
LH
Lea Horsburgh
Larbert
27 days ago
Date of purchase: 04/05/2025
What Lea Horsburgh said about Sephora:
Love Sephora
Good prices, quick delivery. Fabulous packaging. My go to website for birthday gifts
SC
Sonia Clarke
London
27 days ago
Date of purchase: 04/05/2025
What Sonia Clarke said about Sephora:
Good value for money!
Great service - easy to order and quick to arrive! I was kept informed throughout, and I’m very happy with the products I received
Trusted Customer
27 days ago
Date of purchase: 04/05/2025
Trusted Customer
27 days ago
Date of purchase: 04/05/2025
Always excellent service with competitive prices and very fast deliveries it's my go to website
Trusted Customer
27 days ago
Date of purchase: 04/05/2025
I really love Sephora. Their delivery service is amazing. Recommend it to everyone
About Sephora
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.
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About Sephora
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.