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ROL Cruise Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

25,570 out of 25,569 reviews

Trusted Customer

Feefo Verified

25 days ago

Very helpful and as always everything was well explained.

Megan Hammond

ROL Cruise

25 days ago

Thank you for your review, we are pleased to hear that you find our agents very helpful. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

26 days ago

???

Emily Sparrow was friendly, courteous, extremely competent and listened to and acted on my requests.

Megan Hammond

ROL Cruise

25 days ago

Thank you for your review, we are delighted to hear that you found Emily friendly, courteous and competent. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Anthony Westgate

Feefo Verified

GBR

29 days ago

What Anthony Westgate said about ROL Cruise:

Great, very helpful.

Megan Hammond

ROL Cruise

28 days ago

Thank you for your review, we are delighted to hear that the agent provided great service and was very helpful. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

29 days ago

A company that truly understands customer service

I made my booking with ROL despite it being with a cruise line which tends to penalise passengers who book through an agency by denying them the online access, which makes the necessary admin before...

Megan Hammond

ROL Cruise

29 days ago

Thank you so much for your lovely review and for sharing your experience. It's great to hear that our team has been able to help with what can be a more complex booking process, and that you've enjoyed the additional discounts and benefits we offer our customers. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

1 month ago

Excellent

Megan Hammond

ROL Cruise

1 month ago

Thank you for your review, we are pleased to hear that the service was excellent. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

1 month ago

Excellent service from Rachel. Professional, friendly and informative.

I recently booked a cruise with Rachel and received excellent service throughout. She was professional, friendly, and took the time to explain all the details clearly, making the whole booking...

Megan Hammond

ROL Cruise

1 month ago

Thank you for your amazing review, we are so pleased to hear that Rachel provided excellent service and was professional, knowledgeable and friendly. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

1 month ago

Always friendly, helpful and knowledgeable. They make choosing and booking a cruise easy and straightforward.

Megan Hammond

ROL Cruise

1 month ago

Thank you for your review, we are so pleased to hear that you find our agents friendly, helpful and knowledgeable. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Alan Locke

Feefo Verified

GBR

1 month ago

What Alan Locke said about ROL Cruise:

Great staff at ROL

As always when you phone ROL you speak to a friendly helpful member of staff this time it was Leona. We were very pleased with the help and advice we were given. It made booking so much easier

Megan Hammond

ROL Cruise

1 month ago

Thank you for your review, we are delighted to hear that you found Leona friendly and helpful. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

1 month ago

Great Service

Calm, informative and a pleasant experience.

Megan Hammond

ROL Cruise

1 month ago

Thank you for your review, we are so pleased to hear that the service was great and you had a calm, informative and pleasant experience. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Trusted Customer

Feefo Verified

1 month ago

Very helpful

Professional friendly advice.

Megan Hammond

ROL Cruise

1 month ago

Thank you for your review, we are delighted to hear that the agent was very helpful and provided professional and friendly advice. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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