Didn’t book myself but received confirmation and details very quickly.
Georgia
ROL Cruise
14 days ago
Thank you for your feedback.
We're pleased to hear that you received your confirmation and details quickly. We know how important timely communication is, whether you're making the booking yourself or travelling as part of a wider arrangement, so we're delighted that everything reached you promptly.
Thank you for choosing ROL Cruise. We appreciate your comments and look forward to assisting you in the future.
Kind regards,
The ROL Cruise Team
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Trusted Customer
Feefo Verified
18 days ago
Great personal service
Personal engagement with Senior Cruise Consultant was excellent, answering queries and obtaining best price for the cruise we were considering.
Georgia
ROL Cruise
14 days ago
Thank you for your wonderful feedback.
We're delighted to hear that you received such excellent personal service from our Senior Cruise Consultant. Taking the time to answer questions, provide expert guidance and help secure the best available value is an important part of the service we pride ourselves on.
It's especially pleasing to know that their support helped you feel confident in choosing the right cruise for your plans.
Thank you for choosing ROL Cruise. We truly appreciate your kind comments and look forward to helping you plan many more memorable holidays in the future.
Kind regards,
The ROL Cruise Team
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Trusted Customer
Feefo Verified
18 days ago
Xcelant
Megan Hammond
ROL Cruise
18 days ago
Thank you for your review. We are delighted to hear that you had an excellent experience with us. We truly appreciate your feedback and look forward to helping you plan your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
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Trusted Customer
Feefo Verified
19 days ago
Always helpful on the phone - I'm hard of hearing and do not have home internet.
Megan Hammond
ROL Cruise
18 days ago
Thank you for your review. We're delighted to hear that you always find our team helpful on the phone. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
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Trusted Customer
Feefo Verified
19 days ago
Uniworld River Cruise down the Danube
Prompt telephone response, excellent customer service from Natalie Werrett. She went over and beyond trying to assist us and succeeded! We are very grateful for her professional and friendly...
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Megan Hammond
ROL Cruise
19 days ago
Thank you for your lovely review. We're delighted to hear Natalie provided such excellent service and went above and beyond to assist you. We will be sure to pass on your kind comments. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
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CH
Colin Hawkins
Feefo Verified
20 days ago
What Colin Hawkins said about ROL Cruise:
Excellent
Excellent knowledgeable service from Jo
Megan Hammond
ROL Cruise
20 days ago
Thank you for your wonderful review. We're delighted to hear that Jo provided you with excellent, knowledgeable service. We appreciate your feedback and look forward to assisting you with your future travel plans. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
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RS
Ram Singh
Feefo Verified
GBR
21 days ago
What Ram Singh said about ROL Cruise:
River Cruise
I was looking for a river cruise holiday. The agent Jake I dealt with was friendly, helpful and knowledgeable. He helped me to choose the ship and the cabin in a very reasonable price.
I would...
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Megan Hammond
ROL Cruise
20 days ago
Thank you for your wonderful review. We're delighted to hear that Jake was friendly, helpful and knowledgeable, and that he helped you find the right river cruise, ship and cabin at a great price. Your recommendation means a great deal to us, and we're thrilled to hear you would book with ROL again. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
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Trusted Customer
Feefo Verified
21 days ago
Helpful, expeditious and very pleasant
As always very pleasant staff member
Megan Hammond
ROL Cruise
20 days ago
Thank you for your lovely review. We're delighted to hear that you found our team helpful, efficient and pleasant. It's wonderful to know that you've continued to receive such a positive experience from our staff. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
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Trusted Customer
Feefo Verified
24 days ago
Winter journey
They were very helpful. I was impressed they enquired if any of the party travelling needed assistance at the airport.
Megan Hammond
ROL Cruise
24 days ago
Thank you for your kind review. We're delighted to hear that our team was so helpful and that you appreciated being asked about any assistance requirements at the airport. We believe it's important to ensure every aspect of your journey is as comfortable and stress-free as possible. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
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Trusted Customer
Feefo Verified
24 days ago
Always excellent.
Always polite, friendly and informative. They make sure you get a good cabin.
Megan Hammond
ROL Cruise
24 days ago
Thank you for your lovely review. We're delighted to hear you found our team polite, friendly and informative. It's great to know we were able to help you find a cabin that suited your needs and ensure everything was arranged with confidence. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.