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ROL Cruise Reviews | Customer Service Reviews for https://www.feefo.com/reviews/rol-cruises | Feefo

Displaying all 24,806 reviews

Peter Lodge

Wigan, Lancashire

16 hours ago

Date of purchase: 06/07/2025

What Peter Lodge said about ROL Cruise:

Good booking process, but documentation flawed.

The booking process was fine, but when I was sent the itinerary and the ABTA certificate, it said London rather than Manchester as the departure point. I know that this will be corrected when I point...

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Trusted Customer

1 day ago

Date of purchase: 05/07/2025

What I expected from ROL

It was what I expected. All our questions answered and we were contacted later in the day at the arranged time to see if we wanted to go ahead with the booking.

Megan Hammond

ROL Cruise

19 hours ago

Thank you for your 4-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Trusted Customer

2 days ago

Date of purchase: 04/07/2025

Uncomplicated,easy to understand and patient answering questions

Clear and professional Knowledgeable,and easy to talk too.

Megan Hammond

ROL Cruise

1 day ago

Thank you for your review, we are pleased to hear that the agent was clear, professional and knowledgeable. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Trusted Customer

2 days ago

Date of purchase: 04/07/2025

A new trip mainly for the weather!

I had a good conversation with ROL rep & booked an extra cruise. As elderly I don’t usually plan too far ahead.

Megan Hammond

ROL Cruise

1 day ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Trusted Customer

2 days ago

Date of purchase: 04/07/2025

I was needing to alter a booking and rearrange and Kelly couldn’t have been more helpful.

Megan Hammond

ROL Cruise

1 day ago

Thank you for your review, we are pleased to hear that Kelly was able to assist you with your booking. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Trusted Customer

2 days ago

Date of purchase: 04/07/2025

Efficient booking with no hassle

Excellent efficient service. Booked the cruise very quickly as ROL had al the answers to our questions.

Megan Hammond

ROL Cruise

1 day ago

Thank you for your review, we are pleased to hear that the service was excellent and efficient. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Janet Murphy

Thundersley

3 days ago

Date of purchase: 03/07/2025

What Janet Murphy said about ROL Cruise:

Highly recommend this cruise company.

I have been using ROL cruise for many years and have several cruises booked for the next three years already. They have always been very helpful and professional, and I have always been happy with...

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Megan Hammond

ROL Cruise

1 day ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. We are delighted to hear that you would recommend us and that you find our agents very helpful and professional. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Trusted Customer

4 days ago

Date of purchase: 01/07/2025

Excellent service

Always good service just facilitated a change of cruise without a problem

Megan Hammond

ROL Cruise

1 day ago

Thank you for your review, we are pleased to hear that the service was excellent. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Trusted Customer

4 days ago

Date of purchase: 02/07/2025

Good service

ROL are so easy to deal with. Great service again.

Megan Hammond

ROL Cruise

1 day ago

Thank you for your review, we are thrilled to hear that the service was great. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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Trusted Customer

4 days ago

Date of purchase: 02/07/2025

Sorted!

Very knowledgeable and efficient, Jake was also polite and friendly

Megan Hammond

ROL Cruise

1 day ago

Thank you for your review, we are delighted to hear that you found Jake knowledgeable, efficient, polite and friendly. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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About ROL Cruise

With over 25 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday. In the last five years, we have won over 50 cruise industry awards, as we continue to strive to deliver you the cruise holiday of your dreams for the best value possible.

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01206 226 094

8th Floor Becket House, 36 Old Jewry, London, Greater London, EC2R 8DD, United Kingdom