ROL is an excellent company. They respond to emails quickly, and there are sufficient staff to answer the phones within a reasonable amount of time.
All the staff I’ve dealt with are polite, friendly...
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Megan Hammond
ROL Cruise
51 minutes ago
Thank you for your wonderful review. We're delighted to hear that you've consistently received polite, friendly and efficient service from our team. It's fantastic to know that your arrangements have always been handled smoothly and that you value the support and communication we provide throughout the booking process.
We hope you are looking forward to your next holiday.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Trusted Customer
Feefo Verified
1 day ago
No question a problem
Helpful staff. All questions answered. When I asked about gluten free diet he wasn’t 100 percentage sure but found the answer very quickly.
Megan Hammond
ROL Cruise
52 minutes ago
Thank you for your lovely review. We're delighted to hear that our team was so helpful and able to answer all your questions, ensuring you had the information you needed. We're pleased that your experience with us was such a positive one.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Trusted Customer
Feefo Verified
1 day ago
Excellent service from knowledgeable staff
Courtesy and very professional services with Jasmine who attended to all questions about the cruise. This is always as I expect from the staff whenever I book my cruises.
Megan Hammond
ROL Cruise
53 minutes ago
Thank you for your lovely review. We're delighted to hear that Jasmine provided such courteous and professional service, answering all your questions about your cruise. It's especially wonderful to know that this reflects the high standard of service you've come to expect whenever you book with us.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Julie Tagg
Feefo Verified
GBR
1 day ago
What Julie Tagg said about ROL Cruise:
Impressive booking we cannot fault.
A thoroughly efficient, courteous and helpful service from Darren. Great advice and all queries dealt with immediately. Very impressed.
Megan Hammond
ROL Cruise
54 minutes ago
Thank you for your wonderful review. We're delighted to hear that Darren provided such efficient, courteous and helpful service. It's great to know that all your queries were dealt with promptly and that his advice helped make the booking process a positive experience.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Trusted Customer
Feefo Verified
3 days ago
Very efficient and effective booking service
Very responsive and easy to deal with
Megan Hammond
ROL Cruise
3 days ago
Thank you for your review. We're delighted to hear that you found our booking service very efficient and effective. It's also great to know that our team was responsive and easy to deal with throughout the process. We really appreciate your feedback and look forward to helping you plan your next cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Trusted Customer
Feefo Verified
6 days ago
Emily was Excellent and well informed and what she did not know she found out .
Megan Hammond
ROL Cruise
6 days ago
Thank you for your kind feedback. We're delighted to hear that Emily was so helpful and well informed. It's great to know that whenever she didn't have an answer straight away, she took the time to find the information you needed.
We'll be sure to pass your lovely comments on to Emily.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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JW
Jeffrey Wibrow
Feefo Verified
GBR
6 days ago
What Jeffrey Wibrow said about ROL Cruise:
Knowledgeable and helpful and prepared to negotiate on pricing
Megan Hammond
ROL Cruise
6 days ago
Thank you for your kind feedback. We're delighted to hear that you found our team knowledgeable and helpful, and we're pleased we were able to assist you in finding the best option for your holiday.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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CH
Clifford Hobbs
Feefo Verified
6 days ago
What Clifford Hobbs said about ROL Cruise:
Great Customer Service
We were booked on a river cruise in Europe but because of the poor river levels the holiday company offered us some alternatives. ROL (shout to Charlotte!) have once again been excellent in helping...
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Megan Hammond
ROL Cruise
6 days ago
Thank you for your lovely feedback. We're sorry to hear your original river cruise was affected by low water levels, but we're delighted that Charlotte was able to help you find a suitable alternative.
It's wonderful to hear that our team made the process easy and took the stress out of arranging the changes for you. We'll be sure to pass your kind comments on to Charlotte.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Trusted Customer
Feefo Verified
7 days ago
Responsive and Clear Bookibg
Prompt response. Billy was great - clear, concise and able to answer all questions, good sense of humour too.
Megan Hammond
ROL Cruise
7 days ago
Thank you for your kind feedback. We're delighted to hear that Billy provided a prompt, clear and helpful service, and that he was able to answer all of your questions. We're especially pleased that his sense of humour made the experience even more enjoyable.
We'll be sure to pass your lovely comments on to Billy.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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John S
Feefo Verified
GBR
7 days ago
What John S said about ROL Cruise:
Perfect service from ROL
We have utilised ROL for our cruises, both sea and river, for many years now. As always, speaking with ROL staff is a pleasure. This time it was regarding the potential cancelation of a river cruise...
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Megan Hammond
ROL Cruise
7 days ago
Thank you for your lovely feedback and for choosing ROL Cruise for your cruises over the years.
We're so pleased to hear that Charlotte was able to help during a complicated situation. It's great to know she took the time to explain your options clearly, giving you the information you needed to make the right decision, and that she was able to rearrange your trip for you.
We'll be sure to pass on your kind words to Charlotte. Thank you for your continued support and recommendation.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.