Thank you so much for your excellent feedback – we really appreciate you taking the time to leave a review.
Product reviews
primrose-uk
Primrose
1 month ago
Thanks for your feedback – I’m glad the product met your expectations, and I’m sorry the visible water pipe is affecting the look; I’ve passed your suggestion about feeding the pipe through the pond base to our product team for future improvements.
Fast efficient service and very good customer service.
primrose-uk
Primrose
1 month ago
Hi Stuart. That’s a fantastic review, thanks – always happy to help, so let us know if you need anything else!
Product reviews
primrose-uk
Primrose
1 month ago
Thanks, Stuart – we really appreciate your positive feedback and your suggestion about adding the pump model number to the label, and we’ll pass this on to the relevant team to help improve future versions.
Sorry to hear this and that you didn’t get a reply before. Please email us with your details so we can look into what’s gone wrong and put it right.
Product reviews
primrose-uk
Primrose
1 month ago
I’m really sorry you’ve been left with something you can’t safely hang, especially after not receiving a reply. Please email our team with your order number and some photos so we can look into the fitting issue and arrange a suitable resolution.
Date of purchase: 30/07/2026
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Feefo Verified
1 month ago
Excellent
primrose-uk
Primrose
1 month ago
Thank you for the lovely feedback! Here at Primrose we really appreciate you taking the time to leave a review.
Product reviews
primrose-uk
Primrose
1 month ago
Thank you for your review – I’m glad our customer service team could sort a replacement so quickly and that you’re happy with the outcome.
this is the second time I have used Primrose and both times the service and delivery were excellent. I was kept informed of the progress of my order and delivery was on time and very well packaged.
primrose-uk
Primrose
1 month ago
Thank you for your lovely review and for coming back to us again — we’re delighted you’ve had excellent service and delivery both times, and we really appreciate your repeat custom.
Product reviews
primrose-uk
Primrose
1 month ago
Thank you for such a lovely review – we’re delighted to hear the water feature looks great in your conservatory and that you’re enjoying the gentle sound and easy setup.
Thank you for your lovely feedback about the planter, price and packaging – we really appreciate it. 😊 If you’d like to share any details about the delivery firm’s service, please email us so we can pass this on and help improve things.
Product reviews
primrose-uk
Primrose
1 month ago
Thank you for your kind words about the planter and packaging, and I’m really sorry the delivery issues caused inconvenience. We appreciate you bearing with us while we sorted it and will use your feedback to keep improving our courier service.
primrose-uk
Primrose
1 month ago
Thank you for your kind words about the planter and packaging, and I’m really sorry the delivery issues caused inconvenience. We appreciate you bearing with us while we sorted it and will use your feedback to keep improving our courier service.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.