First class. We had a slight issue with the labelling which confused me but Yolanda in Customer Services could not have been more helpful, friendly and quick.
primrose-uk
Primrose
1 month ago
Thanks, David, for such a lovely review – we’re delighted Yolanda was able to help so quickly and I’ll be sure to pass your kind words on to her and the team.
Product reviews
primrose-uk
Primrose
1 month ago
Thanks, David – we’re really pleased to hear you’re happy with how it looks and performs, and that you found it good value compared with other options.
Thanks for taking the time to share this, and I’m sorry the pump isn’t working well with your bird bath. Please email our customer care team with your order details and a brief description so we can look into a suitable solution for you.
Thanks, Sally – we’re really pleased to hear your order arrived on time and you feel it was worth the money.
Product reviews
primrose-uk
Primrose
1 month ago
Thanks, Sally! We're delighted to hear it's made a lovely addition to your garden 🌿
Date of purchase: 30/07/2026
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Christine leslie
Feefo Verified
GBR
2 months ago
What Christine leslie said about Primrose:
The customer service and delivery service is second to none its excellent highly reccomend.
primrose-uk
Primrose
1 month ago
That’s a fantastic review, thanks Christine. We’re delighted you’d highly recommend us – just let us know if you need anything else!
Product reviews
primrose-uk
Primrose
1 month ago
Thank you so much for your lovely feedback, Christine – we’re delighted you’re so pleased with your cherub water feature and really appreciate the recommendation. 🌿💧
I’m really sorry you feel this way, Shelagh – that’s not the experience we want you to have. We will have a look Internally on how we can improve.
Product reviews
primrose-uk
Primrose
2 months ago
Thanks Shelagh for letting us know; I’m really sorry your order never arrived. Please email your details and order number to info@primrose.co.uk so we can look into this and resolve it for you.
primrose-uk
Primrose
2 months ago
Thanks for taking the time to share this, Shelagh – I’m really sorry for what was clearly an unacceptable experience with your order, the communication, and the resolution offered. We will look internally on how we can improve in future.
I’ve used Primrose before, and I’ve never had an issue with their supply or delivery.
primrose-uk
Primrose
2 months ago
Thanks Zena, that’s a fantastic review. Here at Primrose we work hard to give great service, so it’s lovely to hear you’ve always had smooth deliveries.
Product reviews
primrose-uk
Primrose
2 months ago
Thanks for sharing this, Zena. Fibreclay planters are designed to be strong, frost‑resistant and durable, so a tiny hairline mark may just be superficial, but visible cracks on arrival shouldn’t be ignored – please email our team with photos so we can assess it properly and sort this out for you.
Date of purchase: 29/07/2026
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Trusted Customer
Feefo Verified
2 months ago
My enquiry was dealt with promptly. However, I was disappointed as the installation instructions for the bird bath were not the ones for mine. Having been asked for photos of the booklet and battery...
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primrose-uk
Primrose
2 months ago
Thank you for your feedback and I'm really sorry we let you down over the incorrect instructions and then didn’t offer a solution. This isn’t the experience we want you to have – if you’re willing, please email our team again with your order details so we can review this and try to make it right.
Product reviews
primrose-uk
Primrose
2 months ago
Thanks for your feedback, and I’m sorry the fountain hasn’t met your expectations. Some of our solar bird baths do include battery backup, but not all models – please email us with your order details so we can check your product and discuss options.
Thanks for your feedback. We appreciate you taking the time to share this and we’ll use it to improve our products and service.
Product reviews
primrose-uk
Primrose
2 months ago
Thank you for sharing your experience, and I’m very sorry for the missing parts and delays you faced. We’re glad your refund was processed quickly, but we know we fell short overall and will use your feedback to improve our service and communication.
Date of purchase: 29/07/2026
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Trusted Customer
Feefo Verified
2 months ago
Great thank you
primrose-uk
Primrose
2 months ago
You’re very welcome! If you need anything else, just let me know.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.