Thanks, Lee – we really appreciate your kind feedback and are delighted you were happy with our customer service.
Product reviews
primrose-uk
Primrose
21 hours ago
Thanks, Lee – we’re sorry about the initial rusting issue, but we’re really pleased our team could sort the replacements quickly and appreciate you taking the time to share such positive feedback.
primrose-uk
Primrose
21 hours ago
Hi Lee, thanks for getting in touch. If you meant to share a review or ask a question about your order or a product, could you type a few more details so I can help?
Very efficient service, good quality product, however, the instructions could have been clearer
primrose-uk
Primrose
21 hours ago
Thank you for your lovely feedback – we’re delighted you’re happy with the product and service. 😊 We’re sorry the instructions weren’t clearer and will pass this on to our team to improve them.
Thank you for your review – I’m glad to hear your Green Ceramic Frog Solar Water Feature arrived quickly! Enjoy your new water feature.
Product reviews
primrose-uk
Primrose
21 hours ago
I’m really sorry to hear this, especially after such a short time with your Green Ceramic Frog Solar Water Feature. Please email our customer care team with your order details so we can look into a replacement or refund and help with the return process.
Hi Sandie. That’s a fantastic review, thanks! Always happy to help, so let us know if you need anything else!
Product reviews
primrose-uk
Primrose
21 hours ago
Thank you so much, Sandie – we’re delighted to hear your order arrived so quickly and that you’re pleased with the quality and comfort of the set. 😊 Thanks for recommending us!
Date of purchase: 10/08/2026
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Feefo Verified
1 day ago
The service was very good quick delivery. Just the product is poor I feel
primrose-uk
Primrose
21 hours ago
Thanks for your feedback and I’m glad delivery was quick; I’m sorry the product didn’t meet your expectations. Please email our team with your order details so we can look into this and try to put things right.
Product reviews
primrose-uk
Primrose
21 hours ago
Thanks for sharing this; I’m sorry both the assembly and the lack of results so far have been so frustrating. The repeller can take up to around 3–4 weeks to have full effect, but if you’d like us to look into your order or options, please email our customer care team.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.