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British Pet Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/petcover-uk | Feefo

Displaying all 795 reviews

Maggie Holder

28 days ago

Date of purchase: 22/05/2025

What Maggie Holder said about British Pet Insurance:

Not satisfied

My greyhound died on 9th May and I put in his last claim a couple of days later. Since then you have taken another monthly payment, I have e mailed to say how insensitive you are and got an automatic...

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Petrina

British Pet Insurance

21 days ago

We are sorry you are unhappy with the service, there was some further information that was needed to assess the claim. Once the final claim has be processed, we will be able to cancel down and back date the policy for you. If you would like to discuss further please contact us on 01444 708840 or alternatively email us at infor@petcover.uk.com

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Trusted Customer

29 days ago

Date of purchase: 22/05/2025

Would recommend.

I had to make a claim as my horse was diagnosed with ulcers. I have never made a claim before so was worried how the process would be, but the claim process was very easy to follow. The form was...

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Petrina

British Pet Insurance

21 days ago

Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service :)

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Trusted Customer

29 days ago

Date of purchase: 22/05/2025

Doggy Insurance

Always pay promptly on my claims

Petrina

British Pet Insurance

21 days ago

We aim to make claiming with us a smoother experience when compared with other insurance providers and are pleased to hear its working.

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Trusted Customer

1 month ago

Date of purchase: 20/05/2025

Slow to respond

they told me that they would respond in 3-5 working days. They did not respond to my claim and have left me waiting

Petrina

British Pet Insurance

21 days ago

We are sorry to hear you are not happy with the service, if you would like to discuss this further so we can understand where we can improve please contact us on 01444 708840 or alternatively email us on info@petcover.uk.com

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Trusted Customer

1 month ago

Date of purchase: 21/05/2025

Petrina

British Pet Insurance

21 days ago

Many thanks for the five-star feedback.

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Trusted Customer

1 month ago

Date of purchase: 12/05/2025

Claims settled with no hassle it stops worries about pay out for accidents

My dog needs medication daily i got payed straight to my vets giving me no worries to do anything great company

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Trusted Customer

1 month ago

Date of purchase: 13/05/2025

Easy to set up.

Easy to deal with and set up a policy. Don't know what the claim process is like, as I've just set up the policy.

Petrina

British Pet Insurance

21 days ago

Many thanks for such a lovely review, our aim is to make things as simple and clear as we can.

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Trusted Customer

1 month ago

Date of purchase: 14/05/2025

I am very satisfied with the way my claim was dealt with and I would recomm

Very compassionate staff. Expedient administration

Petrina

British Pet Insurance

1 month ago

Many thanks for taking the time to leave feedback, it’s much appreciated, and our customer service team will be happy to hear this.

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Trusted Customer

1 month ago

Date of purchase: 13/05/2025

Brilliant quotes, Taylor made. exceptional service! Claims paid promptly directly to vet.

Petrina

British Pet Insurance

1 month ago

Thanks for the great feedback on our cover, we spent a lot of time developing a policy to suit both the owner and pet!

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Paula Bishop

Kingswinford

1 month ago

Date of purchase: 12/05/2025

What Paula Bishop said about British Pet Insurance:

Exceptional

Excellent, quick and efficient as always

Debbie

British Pet Insurance

1 month ago

Thanks for the great feedback on our service levels, we aim to please

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About British Pet Insurance

Insurance that’s right for you and your pet. ✓ For your dog, cat, horse, exotics, and pet business. ✓ Choice, flexibility, and a range of optional extras. ✓ Quick and simple claims process. ✓ No additional charges for paying monthly. ✓ Feefo Gold Trusted Service from our friendly UK team.

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Petcover EU Limited, Haywards Heath, West Sussex, RH16 1TX, United Kingdom