Merchant Logo

British Pet Insurance Reviews

Rated
Exceptional

The UK's most comprehensive range of pet insurance.

Service
4.7
/5

5

4

3

2

1

345

49

6

9

12

421

ratings over the past year

Displaying all 815 reviews
Trusted Customer
5 hours ago
Date of purchase: 09/07/2025
Disappointed
I'm discusted I have paid for your insurance for years. My cat went under an operation and you did not help me with one penny because the excuse said it was NOT covered under your policy. Now I'm...

Read all
SS
Susan Simmons
Shropshire
1 day ago
Date of purchase: 03/07/2025
Merchant Logo
Emily
British Pet Insurance
1 day ago
Thanks for the five-star feedback, it means a lot.
AD
Adelle
Staffordshire
2 days ago
Date of purchase: 04/07/2025
What Adelle said about British Pet Insurance:
Would recommend
Always happy to support and pay claims promptly
Merchant Logo
Emily
British Pet Insurance
1 day ago
Many thanks for taking the time to leave feedback, it’s much appreciated, and our customer service team will be happy to hear this.
Trusted Customer
2 days ago
Date of purchase: 04/07/2025
Merchant Logo
Emily
British Pet Insurance
1 day ago
Many thanks for the five-star feedback.
Trusted Customer
2 days ago
Date of purchase: 03/07/2025
Sorted Quickly
My claim was dealt with very quickly and I was very pleased.
Merchant Logo
Emily
British Pet Insurance
1 day ago
Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service.
CM
Carley Merritt
Tenterden
3 days ago
Date of purchase: 23/01/2025
What Carley Merritt said about British Pet Insurance:
Took the dead out of insurance
I've never had to ensure a horse before and found looking for insurance complete mind filled. I decided to go with British pet insurance. I was not with a very long and unfortunately I had to make...

Read all
Merchant Logo
Emily
British Pet Insurance
1 day ago
Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with your experience with us :)
Trusted Customer
4 days ago
Date of purchase: 03/07/2025
Super straightforward claim process
Super straightforward claim process, all gone and speedy. Only negative is not being able to get pre-approval of costs but that's okay when claims are handled so promptly
Merchant Logo
Emily
British Pet Insurance
1 day ago
Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service.
SS
Susan Simmons
5 days ago
Date of purchase: 03/07/2025
What Susan Simmons said about British Pet Insurance:
I do think they are good but have had some issues I’ve requested forms to be sent that never came also the claim from my vet they have asked me for the dates instead of the vet
Merchant Logo
Petrina
British Pet Insurance
5 days ago
Thank you for your feedback. We’re reviewing this to help us improve and appreciate you taking the time to let us know
Trusted Customer
6 days ago
Date of purchase: 29/06/2025
Merchant Logo
Petrina
British Pet Insurance
5 days ago
Thank you for your review and 4 stars
TF
Thomas Finneran
Lincoln
6 days ago
Date of purchase: 26/06/2025
What Thomas Finneran said about British Pet Insurance:
An excellent pet insurance company.
Excellent service and very good communication. I would, and have recommended British Pet Insurance . Thank you for being so fair.
Merchant Logo
Petrina
British Pet Insurance
5 days ago
We're delighted to hear you appreciated our communication and fair service. Your recommendation of British Pet Insurance is incredibly generous!
About British Pet Insurance
Insurance that’s right for you and your pet. ✓ For your dog, cat, horse, exotics, and pet business. ✓ Choice, flexibility, and a range of optional extras. ✓ Quick and simple claims process. ✓ No additional charges for paying monthly. ✓ Feefo Gold Trusted Service from our friendly UK team.
Read all
Petcover EU Limited, Haywards Heath, West Sussex, RH16 1TX, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About British Pet Insurance
Insurance that’s right for you and your pet. ✓ For your dog, cat, horse, exotics, and pet business. ✓ Choice, flexibility, and a range of optional extras. ✓ Quick and simple claims process. ✓ No additional charges for paying monthly. ✓ Feefo Gold Trusted Service from our friendly UK team.