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British Pet Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/petcover-uk | Feefo

Displaying all 792 reviews

Trusted Customer

22 days ago

Date of purchase: 23/05/2025

Could not be more helpful

When needed they were there for us. No messing dealt with everything straight away.

Petrina

British Pet Insurance

19 days ago

Thanks for leaving us such positive feedback and we're really, really pleased to hear you found the service so helpful.

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Trusted Customer

22 days ago

Date of purchase: 22/05/2025

Doggy Insurance

Very fair company to deal y with

Petrina

British Pet Insurance

19 days ago

Thanks for the five-star feedback, it means a lot.

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Trusted Customer

22 days ago

Date of purchase: 26/05/2025

Straight forward and helpful

Easy to get hold of on the phone for advice. Quick to put claim through and pay amount to vet. Form easy to complete for claim.

Petrina

British Pet Insurance

19 days ago

Many thanks for such a lovely review, our aim is to make things as simple and clear as we can.

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Paula Bishop

Kingswinford

23 days ago

Date of purchase: 23/05/2025

What Paula Bishop said about British Pet Insurance:

Excellent

Swift decision and payout as always.

Petrina

British Pet Insurance

19 days ago

Thank you for leaving a review, the team at British Pet Insurance are glad to hear you’ve been pleased with the service.

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Trusted Customer

23 days ago

Date of purchase: 23/05/2025

Ok for exotic animals.

Petrina

British Pet Insurance

19 days ago

Thanks for taking the time to leave feedback, much appreciated.

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sharon oleary

TARPORLEY

25 days ago

Date of purchase: 25/05/2025

What sharon oleary said about British Pet Insurance:

Easy to deal with.

Came back with a fair price and although exclusions are present, most are reviewable. Easy to set up by direct debit without having to set up a separate 'loan' Staff on phone all very helpful and...

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Petrina

British Pet Insurance

19 days ago

Many thanks for such a lovely review, our aim is to make things as simple and clear as we can.

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Maggie Holder

26 days ago

Date of purchase: 22/05/2025

What Maggie Holder said about British Pet Insurance:

Not satisfied

My greyhound died on 9th May and I put in his last claim a couple of days later. Since then you have taken another monthly payment, I have e mailed to say how insensitive you are and got an automatic...

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Petrina

British Pet Insurance

19 days ago

We are sorry you are unhappy with the service, there was some further information that was needed to assess the claim. Once the final claim has be processed, we will be able to cancel down and back date the policy for you. If you would like to discuss further please contact us on 01444 708840 or alternatively email us at infor@petcover.uk.com

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Trusted Customer

26 days ago

Date of purchase: 22/05/2025

Would recommend.

I had to make a claim as my horse was diagnosed with ulcers. I have never made a claim before so was worried how the process would be, but the claim process was very easy to follow. The form was...

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Petrina

British Pet Insurance

19 days ago

Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service :)

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Trusted Customer

27 days ago

Date of purchase: 22/05/2025

Doggy Insurance

Always pay promptly on my claims

Petrina

British Pet Insurance

19 days ago

We aim to make claiming with us a smoother experience when compared with other insurance providers and are pleased to hear its working.

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Trusted Customer

27 days ago

Date of purchase: 20/05/2025

Slow to respond

they told me that they would respond in 3-5 working days. They did not respond to my claim and have left me waiting

Petrina

British Pet Insurance

19 days ago

We are sorry to hear you are not happy with the service, if you would like to discuss this further so we can understand where we can improve please contact us on 01444 708840 or alternatively email us on info@petcover.uk.com

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About British Pet Insurance

Insurance that’s right for you and your pet. ✓ For your dog, cat, horse, exotics, and pet business. ✓ Choice, flexibility, and a range of optional extras. ✓ Quick and simple claims process. ✓ No additional charges for paying monthly. ✓ Feefo Gold Trusted Service from our friendly UK team.

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Petcover EU Limited, Haywards Heath, West Sussex, RH16 1TX, United Kingdom