Hotels, dinners, driving and concierge were good but the local guides were not and after spending hours on a bus driving the last thing one needs is a boring talk and more driving!!! City tours could...
Time spent on bus was too long. Hotels were lovely. Leisure time was almost nonexistent.
Kyle
Luxury Gold
7 years ago
Thank you for sharing constructive feedback about your experience on the Indulgence of Eastern Canada guided holiday, as your first-hand insight is very important to us and is being given much attention. We take care of every detail to ensure your Luxury Gold journey is perfectly planned, personalized, and truly unforgettable. We therefore regret to learn of your comments regarding the pace of this itinerary, although we're thankful for you bringing this to our attention. Please know that your concerns have been shared with our Product Development team for further analysis to make enhancements where appropriate. We hope your journey abroad was otherwise uniquely uplifting and left you with many heartwarming memories.
Everything was great except the driver. I would first like to say that he was very friendly and knowledgeable. However, his driving irritated almost everyone. He was constantly on and off the gas...
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Kyle
Luxury Gold
7 years ago
Our Travelling Concierges and Coach Drivers are carefully handpicked and undergo extensive training to ensure the highest standards of professionalism are met. We're therefore delighted to learn of the meaningful role they each played in the creation of hassle-free experiences during your time in the Canadian Rockies. With that said, we regret to learn of the discomfort you experienced on the road and have shared your comments with our Operations team for review and to address them directly with the person in question, thus preventing such incidents from repeating. We're pleased that your journey abroad was otherwise uniquely uplifting and we hope it left you with many endearing memories.
Product reviews
Date of purchase: 21/07/2018
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Trusted Customer
Feefo Verified
7 years ago
Didn’t deal with Luxury Gold directly as I organised our tour through a travel agent.
Kyle
Luxury Gold
7 years ago
It was great to read of the excellent time you had in the Canadian Rockies, as your complete satisfaction remains our absolute priority. We're pleased that your guided holiday was exceptionally uplifting and we hope your experiences abroad inspired the creation of many endearing memories.
Excellent Travelling Concierge. Good itinerary. Comfortable coach.
BUT left waiting at Vancouver Airport for an hour and a half because the driver left just before we got to the Meeting Point...
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May-Grace
Luxury Gold
7 years ago
Thank you for sharing your feedback with us. We're pleased to know that overall you seem to have had a great trip with Insight Vacations. However, we regret to hear about the complications experienced on your arrival at the airport. We can assure you that incidents such as these are very rare, and that none the less, we have passed your comments to your Driver's Manager for their action going forward. With this in mind, we look forward to hosting you again on one of our guided vacations.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.