How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Luxury Gold Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 3,891 reviews

Paul Koch

Feefo Verified

7 years ago

What Paul Koch said about Luxury Gold:

Great

Great customer service also Roberto our guide was amazing.

Product reviews

Date of purchase: 07/09/2018

Mary Anne Straub

Feefo Verified

pittsburgh, PA USA

7 years ago

What Mary Anne Straub said about Luxury Gold:

Our travel concierge, Karen was great. She went far above our expectations. I would love to travel with her again. Our driver Alessandro was excellent and professional. The itinerary was...

Product reviews

Date of purchase: 16/09/2018

Feefo Verified

Florida

7 years ago

What PW said about Luxury Gold:

Tour was well organized and lived to our expectations!!!

Tour director Max and driver Eugene were great. Hotel accommodate were very good and within walking distance to some of the points of interest. Tickets to some of the attraction were obtained by Max...

Product reviews

Date of purchase: 15/09/2018

Trusted Customer

Feefo Verified

7 years ago

Our tour director Laura was absolutely fantastic.

Product reviews

Date of purchase: 15/09/2018

Lum Lian Yoong

Feefo Verified

Australia

7 years ago

What Lum Lian Yoong said about Luxury Gold:

Sofitel Hotel, Budapest, not good enough for Luxury Gold. Much cheaper tour

Transfer failed to turn up at Prague Airport. Lied to Tour Director about traffic jam .Hardly any traffic on the Sunday. When I rang the office of Patriot Travel, I was told my name was not on...

Cyril

Luxury Gold

7 years ago

Thank you for informing us about your experience with Luxury Gold. We are very disappointed to learn that your time with us did not meet all of your expectations. Also, we would like to apologize for the unfortunate miscommunication that occurred upon your arrival at the airport. Rest assured that our dedicated team will be sure to review it further to see where improvements could be made to our services going forward. Nonetheless, we still hope that you were able to make lots of unforgettable memories.

Date of purchase: 04/09/2018

Ronald Mallett

Feefo Verified

7 years ago

What Ronald Mallett said about Luxury Gold:

Our party of 5 were on our own part of the tour; when catching Via Rail Canada. we left the tour group and had a shocking time. The customer service at Jasper train station was disgusting and time...

Product reviews

Cyril

Luxury Gold

7 years ago

Thank you for sharing your feedback on the Trans-Canadian Grandeur trip with Luxury Gold. We are disappointed to learn that your interaction with the staff at Jasper train station did not go as you had hoped. Also, we would like to apologize for any inconvenience you may have experienced whilst onboard VIA Rail’s The Canadian. Rest assured that your concerns will be shared with our team for further review to ensure that events like these do not affect our cherished guests going forward. Nonetheless, we still hope that you were able to create lots of amazing memories of your time in Canada.

Date of purchase: 15/09/2018

Stephen Colla

Feefo Verified

Griffith NSW

7 years ago

Uploaded media

View all media (2)

What Stephen Colla said about Luxury Gold:

A surpried White Christmas

The tour director Nancy and driver Martin provided a safe well informed and excellent itinerary. I would certainly recommend and travel with Insight Vacations and Luxury Gold again in the near future.

Product reviews

Date of purchase: 01/09/2018

Graham Ragless

Feefo Verified

Adelaide , Australia

7 years ago

What Graham Ragless said about Luxury Gold:

A totally unexpected experience

They went above and beyond. Nothing was left to chance. The whole experience was totally professional and made the journey unforgettable.

Product reviews

Date of purchase: 21/09/2018

Trusted Customer

Feefo Verified

7 years ago

We booked directly through Insight Travel for our trip. The agent we used was very helpful explaining things along the way. We also booked flights directly through Insight. The flight to Hawaii was...

Date of purchase: 16/09/2018

Jeanette Lord

Feefo Verified

7 years ago

What Jeanette Lord said about Luxury Gold:

Our tour guide was amazing and everything ran smoothly. Lots of information with personal knowledge of the region. Nancy made it so.

Product reviews

Date of purchase: 15/09/2018

Not received a review invite?

Croatia and the Dalmatian Coast Upper Deck

View all media (771)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Luxury Gold Reviews

Grand South AmericaMore reviews of this product (41)View product websiteAwesome could not have been better.

Ultimate ItalyMore reviews of this product (346)View product websiteThe itinerary was wonderful everyday was better than the day before. Karen's flourishes were a wonderful addition to the trip.

Indulgence in Eastern CanadaMore reviews of this product (163)View product websiteCruise was outstanding. Boarding and dismemberment when very smoothly. All the ship personnel were very friendly and helpful. We enjoyed the shipboard entertainment and activities. Good quality and...Read more

French VogueMore reviews of this product (29)View product websiteParis and Arles were wonderful. Monte Carlo was interesting to see but is best suited as a side trip while staying elsewhere (Nice, for example). It was simply too extreme, confining and expensive....Read more

Trans-Canadian GrandeurMore reviews of this product (15)View product websiteWould not recommend the Via Rail component.

Trans Canadian GrandeurMore reviews of this product (1)View product websiteI felt the trip was not Gold Luxury all the way, some of the accommodation was average and the last few days of our tour in Toronto was a little disappointing. Due to the high cost of the trip, Gold...Read more

Southern GraceMore reviews of this product (73)View product websiteThe "off the beaten track" extras made the whole journey one I will always remember fondly.

Majesty of the Rockies GoldLeafMore reviews of this product (231)View product websiteAll the places I wanted to see

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?