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Rated
Excellent

.

Service
4.3
/5

5

4

3

2

1

1,758

441

140

85

180

2,604

ratings over the past year

Hotels.com UK is no longer an active Feefo customer
Displaying all 235,339 reviews
SH
Stephen Howell
1 year ago
Date of purchase: 24/10/2023
What Stephen Howell said about Hotels.com UK:
Decent site
Easy to use site, there just seems to be less choice than sites like Booking.com
Trusted Customer
1 year ago
Date of purchase: 24/10/2023
So easy
Brilliant Trustworthy, would recommend
Trusted Customer
1 year ago
Date of purchase: 24/10/2023
I got the best option of hotels and best rates from here. Access was easy as well.
Trusted Customer
1 year ago
Date of purchase: 24/10/2023
No problems , easy and efficient
Yes would recommend the faciloity to anyone . Very good
MS
mike smith
1 year ago
Date of purchase: 24/10/2023
What mike smith said about Hotels.com UK:
Easy to use
Easy to use. Happy with service
Trusted Customer
1 year ago
Date of purchase: 19/10/2023
Unhelpful, wasted my time, weren’t able to complete my simple request despite emailing otherwise. Bad communication with the hotel.
Trusted Customer
1 year ago
Date of purchase: 23/10/2023
Great service
Quick & easy booking process, properties described in detail & lots of reviews.
SW
Steve Walker
1 year ago
Date of purchase: 23/10/2023
What Steve Walker said about Hotels.com UK:
Ability to redeem my reward night for this booking.
AD
anthony devine
1 year ago
Date of purchase: 23/10/2023
What anthony devine said about Hotels.com UK:
5*
five star service
JC
jane cosnett
1 year ago
Date of purchase: 23/10/2023
What jane cosnett said about Hotels.com UK:
generally quite good
Hard to say but I think the problems were with my bank not your site
About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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407 St John St, London, Greater London, EC1V4EX, United Kingdom
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About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent