How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hotels.com UK Reviews

https://uk.hotels.com/?brandcid=HCOM-UK.FEEFO.HEADER

Rated

Excellent

.

Service

4.3

/5

5

4

3

2

1

1,758

441

140

85

180

2,604

ratings over the past year

Displaying all 235,339 reviews

PN

Philip Nelson

Hampshire, UK

1 year ago

Date of purchase: 23/10/2023

What Philip Nelson said about Hotels.com UK:

Easy to use

Excellent service

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 23/10/2023

Very easy to use and book

Gave a very informative description of hotel and various pricing

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 23/10/2023

Continuously 5 star

I always use hotels.com as always have an excellent experience. Easy to use and easy to get rewards and claim nights back. 5 star!

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 08/10/2023

Refund policy

I was disappointed that despite a family emergency I was unable to get a refund for my booking. There should be more flexibility on this

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 23/10/2023

Booked at the Campanile Hotel, SECC.

After searching the options a good rate at a fine hotel was booked. The location will be excellent for our date night.

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 22/10/2023

Lots of choice

Easy to use, booking info on the app. Don’t need to pay until we arrive lots of choice.

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 22/10/2023

Easy to use app

Easy to use app & can use Tesco vouchers

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 22/10/2023

Great price

Great service, good rate

0

See full customer review

JS

Jagdish Sharma

Grantham, uk.

1 year ago

Date of purchase: 22/10/2023

What Jagdish Sharma said about Hotels.com UK:

Always a good choice, easy clear process, wide options,, good photos.

An excellent choice of hotels accompanying a detailed description supported with photos and a map of the location and nearby attractions.

0

See full customer review

Trusted Customer

1 year ago

Date of purchase: 21/10/2023

First booking

Fabulous helpful

0

See full customer review

Not received a review invite?

About Hotels.com UK

Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent

Read all

+44 (0) 203 194 5343

407 St John St, London, Greater London, EC1V4EX, United Kingdom