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Rated
Excellent

.

Service
4.3
/5

5

4

3

2

1

1,766

445

141

86

181

2,619

ratings over the past year

Hotels.com UK is no longer an active Feefo customer
Displaying all 235,339 reviews
JS
John Smith
1 year ago
Date of purchase: 25/10/2023
What John Smith said about Hotels.com UK:
Easy To Book
Very easy to search and book on line
JH
Jonathan Higgins
1 year ago
Date of purchase: 24/10/2023
What Jonathan Higgins said about Hotels.com UK:
Quick, competitive and helpful
I made an error with a booking and was instantly refunded
Trusted Customer
1 year ago
Date of purchase: 21/10/2023
Saved me!
After myself making a silly error. Hotels.com went above and beyond to help me rectify. Very impressed.
Trusted Customer
1 year ago
Date of purchase: 23/10/2023
Worth the money
Excellent service
Trusted Customer
1 year ago
Date of purchase: 23/10/2023
The whole service was very easy to navigate and informative. Booking was very easy to do with minimal fuss. I will definitely be booking further trips with hotels.com
VH
Valerie Heinpuu
Beddington Surrey
1 year ago
Date of purchase: 23/10/2023
What Valerie Heinpuu said about Hotels.com UK:
Simplicity hotel booking
Quick & simple to navigate the properties - clear and precise descriptions great prices & pictures
NP
NEIL PERRYMAN
1 year ago
Date of purchase: 23/10/2023
What NEIL PERRYMAN said about Hotels.com UK:
OCS @ Bristol
Always an exemplary website/app to use, the best range of hotels, with the best deals and savings.
JS
Jose alberto Freitas sousa
1 year ago
Date of purchase: 23/10/2023
What Jose alberto Freitas sousa said about Hotels.com UK:
Excellent service
They had excellent service and very easy page to look for hotels. Looking though was very easy to look for the hotel I wanted to book
TS
Trevor Slater
1 year ago
Date of purchase: 24/10/2023
What Trevor Slater said about Hotels.com UK:
good price
Trusted Customer
1 year ago
Date of purchase: 24/10/2023
Easy Booking
Very easy to book. I knew which hotel I wanted & it was easy to find
About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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407 St John St, London, Greater London, EC1V4EX, United Kingdom
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About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent