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Rated
Excellent

.

Service
4.3
/5

5

4

3

2

1

1,712

434

138

81

176

2,541

ratings over the past year

Hotels.com UK is no longer an active Feefo customer
Displaying all 235,339 reviews
GC
G Cot
Cumbria
1 year ago
Date of purchase: 27/05/2024
What G Cot said about Hotels.com UK:
Fairly simple site to use. Would have been good if there was an easy way to compare hotels side by side, headline prices were not always available when rooms were offered
Trusted Customer
1 year ago
Date of purchase: 27/05/2024
Clarity and no removal of code automatically prior to payment.
RC
Ritchie Callaghan
1 year ago
Date of purchase: 21/05/2024
What Ritchie Callaghan said about Hotels.com UK:
Not VIP
The service would have been good if the hotel they sold had an accurate description and the pictures were actually how it looked.
Trusted Customer
1 year ago
Date of purchase: 27/05/2024
The pricing was very competitive compared to other booking platforms.
The Hotels.com website is extremely user-friendly. I had no trouble navigating through different sections, and the filters helped me find exactly what I was looking for.
PL
Peter and Ria Lloyd
Didcot
1 year ago
Date of purchase: 27/05/2024
What Peter and Ria Lloyd said about Hotels.com UK:
Easy to book. Usually confirmation is straight away. Wide choice of hotels.
Trusted Customer
1 year ago
Date of purchase: 27/05/2024
Easy site to navigate.
MK
Michael j Kenny
Nottingham UK
1 year ago
Date of purchase: 27/05/2024
What Michael j Kenny said about Hotels.com UK:
Very easy to find the hotel I was looking for at a great price
CD
Caroline McLeish-Dawson
1 year ago
Date of purchase: 27/05/2024
What Caroline McLeish-Dawson said about Hotels.com UK:
Navigate the website
Easy to navigate around, just input the details and the information came up. I scrolled down the list to see what the offers.
Trusted Customer
1 year ago
Date of purchase: 27/05/2024
Showed prices for comparison and once selected easy to book
CU
Customer
1 year ago
Date of purchase: 27/05/2024
What Customer said about Hotels.com UK:
Loads of choice for my selected dates and location. Clear, concise descriptions. Easy to book
About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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407 St John St, London, Greater London, EC1V4EX, United Kingdom
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About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent