How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hotels.com UK Reviews

https://uk.hotels.com/?brandcid=HCOM-UK.FEEFO.HEADER

Rated

Excellent

Service

4.3

1,383

375

126

148

2,101

ratings over the past year

Displaying all 235,339 reviews

David Older

1 year ago

Date of purchase: 28/05/2024

What David Older said about Hotels.com UK:

False info on pagment

I was told no payment would be taken on booking, but the funds have already left my account

See full customer review

Michael Nuttall

Stafford

1 year ago

Date of purchase: 26/05/2024

What Michael Nuttall said about Hotels.com UK:

Great choice of hotels at very competitive prices....on-line booking very easy and quick response to my email address....would recommend...

See full customer review

Trusted Customer

1 year ago

Date of purchase: 25/05/2024

Best online booking site there is.

Wonderful selection of hotels presented in an easy to read manner. Website easy to use and straightforward to book and pay for hotel. Like the reward system. It’s very generous and easy enough to...

Read all

See full customer review

Trusted Customer

1 year ago

Date of purchase: 27/05/2024

Easy to compare and get the best choice

The site is easy to use and to compare to get the best choice. Options are clear in terms of non-refundable costs. I do check other review sites for my choices to get a good overview of hotels etc...

Read all

See full customer review

Trusted Customer

1 year ago

Date of purchase: 27/05/2024

Cheapest prices

See full customer review

Tina Grimshaw

Chorley

1 year ago

Date of purchase: 27/05/2024

What Tina Grimshaw said about Hotels.com UK:

Convenient and quick

Easy navigation excellent choice of hotels competitive prices

See full customer review

Trusted Customer

1 year ago

Date of purchase: 27/05/2024

Good website but not discounted as stated

Easy to use website and I liked being able to zoom into the areas of the map to select accommodation. I became a member of hotels.com and was lead to believe that I'd get 25% off my first booking if...

Read all

See full customer review

Trusted Customer

1 year ago

Date of purchase: 26/05/2024

Easy to use site, great reviews

Great experience considering 1st time used!

See full customer review

Trusted Customer

1 year ago

Date of purchase: 27/05/2024

First Choice For hotels

Easy website/app to use. Good variety of accommodation depending on what you're looking for. Hotels to suit every budget. Rewards program is very good.

See full customer review

SIJE

Bedfordshire

1 year ago

Date of purchase: 26/05/2024

What SIJE said about Hotels.com UK:

Really helpful

Good slick service, although I noticed that the hotel I booked in the end had better photos on their own website. Otherwise would’ve got five stars.

See full customer review

Not received a review invite?

About Hotels.com UK

Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent

Read all

+44 (0) 203 194 5343

407 St John St, London, Greater London, EC1V4EX, United Kingdom