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Rated
Excellent

.

Service
4.3
/5

5

4

3

2

1

1,660

425

136

79

174

2,474

ratings over the past year

Hotels.com UK is no longer an active Feefo customer
Displaying all 235,339 reviews
Trusted Customer
1 year ago
Date of purchase: 27/05/2024
Surprisingly easy
Very easy to use
Trusted Customer
1 year ago
Date of purchase: 27/05/2024
Great experience
Such an easy , straightforward way to book a holiday. A great choice of places and property to chose from.
Trusted Customer
1 year ago
Date of purchase: 26/05/2024
Got stuck paying by PayPal
Choosing to pay with PayPal it got stuck in an interminable circle, putting my booking at risk. Logged out, shut down then paid by card
Trusted Customer
1 year ago
Date of purchase: 26/05/2024
Average and appears cost is sometimes not competitive
RC
Richard Clifford
Rustington
1 year ago
Date of purchase: 26/05/2024
What Richard Clifford said about Hotels.com UK:
Quick and Easy Website to Use
Booking was easy but not much choice in my desired location
Trusted Customer
1 year ago
Date of purchase: 06/05/2024
Very easy to navigate around the site
Quite clear layout and competitive prices
NF
Neil Fox
Preston
1 year ago
Date of purchase: 26/05/2024
What Neil Fox said about Hotels.com UK:
Easy to book and a huge choice of properties
Easy to use website with a wide choice of properties
MD
Mark Dodds
1 year ago
Date of purchase: 26/05/2024
What Mark Dodds said about Hotels.com UK:
Quick and easy to use
Great service
Trusted Customer
1 year ago
Date of purchase: 24/05/2024
booked hotels for our holiday destinations
RC
Roger Cloke
BeestonNottingham
1 year ago
Date of purchase: 26/05/2024
What Roger Cloke said about Hotels.com UK:
Good website
Good selection of hotels and easy to use
About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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407 St John St, London, Greater London, EC1V4EX, United Kingdom
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About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent