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The Cumberland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/cumberland-building-society | Feefo

Displaying all 12,372 reviews

Customer

7 years ago

Date of purchase: 25/10/2017

What Customer said about The Cumberland:

Super

Super on line banking with super real people in local office - well done

Tommy

The Cumberland

7 years ago

Hello Mr Lord

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Customer

Workington

7 years ago

Date of purchase: 19/10/2017

What Customer said about The Cumberland:

Great customer service

Tommy

The Cumberland

7 years ago

Hello Miss Cawood

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Customer

Brampton

7 years ago

Date of purchase: 28/12/2017

What Customer said about The Cumberland:

Could not be better.

Best service of any bank dealt with over many years, caring and informative staff.

Tommy

The Cumberland

7 years ago

Hello Mr Davies

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Trusted Customer

7 years ago

Date of purchase: 20/09/2017

Great service

We needed another bank to invest money and it was very easy to create the current account (with appropriate checks) and a savings account. Access to both accounts online is simple and seems secure. ...

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Tommy

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Customer

7 years ago

Date of purchase: 15/01/2018

What Customer said about The Cumberland:

Very friendly service. There was a difficulty over number of characters in password but a friendly call handler cleared things up very professionally

Tommy

The Cumberland

7 years ago

Hello Mr Robbins

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account. I’m glad that we were able to clear things up in regards to setting up a new password.

Kind regards

Tommy Choy

Digital Agent

Trusted Customer

7 years ago

Date of purchase: 18/12/2017

Great local service

Great local service. not had any problems on the banking front but the technology is a little clunky. transactions can take a few days to show in your spending.

Tommy

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback and ways in which we can improve the service that we provide.

Kind regards

Tommy Choy

Digital Agent

Customer

Keswick

7 years ago

Date of purchase: 08/08/2017

What Customer said about The Cumberland:

Friendly staff, good access and quality service

The switch to the Cumberland Building Society from Natwest went very smoothly apart from one complication that was due to Natwest. The Cumberland also responded well on that. The online works well on...

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Tommy

The Cumberland

7 years ago

Hello Mr Ryan

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. It’s especially pleasing to hear that we were able to resolve your problem quickly while you were away in another country. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant teams.

Kind regards

Tommy Choy

Digital Agent

Trusted Customer

7 years ago

Date of purchase: 25/10/2017

Feels very secure.

Tommy

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Customer

7 years ago

Date of purchase: 11/12/2017

What Customer said about The Cumberland:

Don't worry about making the switch

Friendly, helpful advise making the process of switching current account very easy

Lauren

The Cumberland

7 years ago

Hello Mr Russell

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the Annan branch.

Kind regards

Lauren McGuiness

Digital Agent

Customer

7 years ago

Date of purchase: 10/11/2017

What Customer said about The Cumberland:

Excellent service. very easy to open a current account. The staff are very good really helpful and go through it all with you. I would recommend The Cumberland to everyone

Lauren

The Cumberland

7 years ago

Hello Ms Atkinson

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the English Street branch. We also particularly value the fact that you would recommended us to your friends, thank you.

Kind regards

Lauren McGuiness

Digital Agent

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About The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom