We visited 4 different places which were wonderful. We had a very informative guide in New York. I’m sad to said both our Travel director and our coach driver were not very experienced and left a lot...
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Kim Devereux
Costsaver
7 months ago
Thank you for travelling with us and for taking the time to share your feedback. We are pleased to hear that you enjoyed the wonderful destinations on your tour and that your local guide in New York made a positive impression.
We are, however, very sorry to learn that other aspects of your experience did not meet expectations. We understand how important it is for our Travel Directors and Coach Drivers to be knowledgeable and confident throughout the journey, and we regret that you felt this was not the case on your trip. Your comments have been shared with our Operations Team for review, and additional support or training will be provided where needed.
We also regret to hear about your experience with the hotel in Niagara. We have passed this feedback on to our Quality Control Team so that they can follow up with the property directly.
While we are glad that several hotels met your expectations, we are sorry that the overall experience fell short of what you had hoped for. We truly appreciate your honesty, as it helps us to continue improving for future guests.
Thank you once again for travelling with us. We hope that despite these disappointments, you were still able to take away some memorable moments from your journey.
Steven, our guide, and Roland, our driver, were top-notch! This trip is a must see. The new Rattlesnake and Owl Slot Canyon hike was the absolute best...really enjoyed the beauty and lessons provided...
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Kim Devereux
Costsaver
7 months ago
We appreciate you taking the time to share your feedback. It's wonderful to hear that you enjoyed the Canyon Country Showcase and that the coaches were clean and well-maintained. We are also glad to know you were pleased with the Travel Directo and Coach Driver. We are always looking for ways to improve, and your comments are valuable.
Great stops each day. Would have loved to go to the bottom of Bryce Canyon.
Kim Devereux
Costsaver
7 months ago
Thank you for your positive feedback. It's wonderful to hear that you enjoyed your daily stops. We appreciate you taking the time to share your experience.
As a first time traveler with Costsaver I had some trepidation however that opinion quicky changed. Our trip was phenomenal. The included experiences were top notch and the optional ones were...
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Kim Devereux
Costsaver
7 months ago
That's wonderful to hear. We are so pleased that you had such a fantastic experience with Costsaver and that your trip exceeded your expectations. It's great to know that you enjoyed the included and optional experiences, and that our Travel Director was so helpful. We are delighted that you are looking forward to your next adventure with us.
Date of purchase: 13/09/2025
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Marie Helene Lavoie
Feefo Verified
CAN
7 months ago
What Marie Helene Lavoie said about Costsaver:
Easy access, no worries
Product reviews
Kim Devereux
Costsaver
7 months ago
Thank you for sharing your thoughts. It's great to know you had a positive experience.
Date of purchase: 14/09/2025
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Trusted Customer
Feefo Verified
7 months ago
It was pretty good except we were a bit rushed in certain areas.
Also we were pushed pretty much about tips. It was over board giving suggestions about tips.
Super 8 Motel was not very good.
Product reviews
Kim Devereux
Costsaver
7 months ago
We appreciate you taking the time to share your feedback. It's great to hear that you found your experience to be generally positive. We also appreciate you bringing your observations to our attention, as it helps us understand how we can do better.
Five star rating only to tour director and driver & local specialist, hotels were average and service of hotel was mediocre
Product reviews
Kim Devereux
Costsaver
7 months ago
We are delighted to know that you had a positive experience with the Travel Director, Coach Driver, and local specialist. Thank you for taking the time to share your thoughts.
Travel director, driver & local specialists were excellent and adapted to unexpected situations such as strikes and traffic. All staff were friendly except at the front desk at the second hotel....
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Product reviews
Kim Devereux
Costsaver
7 months ago
We appreciate you taking the time to share your thoughts on your recent tour. It's wonderful to hear that you enjoyed the itinerary and coach, and that the hotels were mostly to your liking. We're also glad that the majority of your tour experience was positive.
Date of purchase: 21/09/2025
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Gregory Edwards
Feefo Verified
7 months ago
What Gregory Edwards said about Costsaver:
They look after their customers
Kim Devereux
Costsaver
7 months ago
We're delighted to hear that you had such a positive experience. Thank you for your feedback.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.