Costsaver Reviews

Thank you for travelling with us and for taking the time to share such detailed feedback about your recent tour experience. We are very pleased to hear that you found both your Travel Director and Coach Driver to be fantastic, and that their professionalism and care helped support your journey. We are, however, sorry to learn that some aspects of the tour did not meet your expectations, particularly your stay at La Panoramica in Castellammare di Stabia. Please accept our apologies for the discomfort you experienced. Cleanliness, comfort and service are priorities for us, and your feedback has been shared with our Quality Control Team, who will review this hotel with urgency to determine appropriate next steps. We also appreciate your comments regarding the Milan portion of the itinerary and the clarity of timing and scheduling. We understand how important accurate information is in helping guests make the most of their free time, and your suggestions will be carefully considered as we continue to refine our itineraries and communication. Thank you as well for your observations about coach comfort and overall accommodation standards. We continuously evaluate the value and quality of the experiences we offer, and feedback such as yours is essential in guiding these improvements. We are grateful for your honesty and for sharing your experience with us. We hope that despite these concerns, you were still able to enjoy many of the highlights of your journey, and we would be delighted to welcome you on another tour in the future under improved circumstances.

Thank you for your kind words. It's wonderful to know that you had such a positive experience. We are thrilled that you appreciated the tour and the team. We are so pleased that you enjoyed your travels and the company of your fellow travellers.

Thank you for travelling with us and for taking the time to share your feedback. We are pleased to hear that you were satisfied with the itinerary overall, though we are very sorry to learn that the communication regarding your return transport was unclear. We completely understand how disappointing and inconvenient it must have been to incur additional costs for accommodation and train tickets. Please accept our apologies for this misunderstanding. Your comments have been shared with our Operations and Reservations Teams to ensure clearer communication is provided to future guests regarding travel arrangements, particularly for those planning to end tour at different points. We are also sorry to hear that the location of your accommodation in Quebec did not meet expectations. Our quality control team will review this feedback as part of our ongoing effort to ensure our hotel selections offer both comfort and convenience. Thank you once again for your valuable feedback and for choosing to travel with us. We hope that despite these issues, you were still able to enjoy the experience and the beautiful destinations visited.

Thank you for travelling with us and for taking the time to share your detailed feedback. We truly appreciate hearing about your experience, as it helps us identify where we can make improvements for future guests. We are pleased to know that you enjoyed your stay in Lancaster and found the area safe and comfortable. However, we are sorry to hear that some of the other hotels did not meet your expectations. We understand that accessibility and comfort are very important, and we regret the inconvenience caused by the lack of an elevator in Niagara and the noise levels in New York. Your comments regarding the Washington, D.C. hotel have also been shared with our Quality Control Team for review. We also regret that several of the optional experiences were cancelled during your trip. Unfortunately, certain activities require a minimum number of participants to operate, and when this is not met, we must sometimes make the difficult decision to cancel. We understand how disappointing this can be, especially when guests are looking forward to particular experiences. Your feedback has been shared with our operations team to ensure we continue reviewing both hotel selections and optional experiences to enhance future itineraries. Thank you again for travelling with us and for your thoughtful comments. We hope that despite these setbacks, you were still able to enjoy the destinations visited and take home some wonderful memories.

Thank you for travelling with us and for taking the time to share your feedback. We truly appreciate you choosing to explore with us. We understand your concern regarding the additional costs and regret that you felt the overall expense of the tour was higher than expected. Our optional experiences are designed to offer guests the opportunity to personalise their journey and explore specific interests in greater depth, though we recognise that these can add up over the course of the trip. Your comments have been shared with our Product team for review, as we are always looking for ways to ensure transparency and value in everything we offer. We hope that despite this, you were still able to enjoy your travels and create some wonderful memories along the way. Thank you again for sharing your thoughts, and we do hope to have the pleasure of welcoming you on another journey in the future.

That's wonderful to hear! I am delighted that you found the trip to be well planned and executed. We are pleased that you enjoyed your experience.

We appreciate you taking the time to share your experience. It's fantastic to hear you had a nice time on the Highlights of France trip and that the busy itinerary suited your preferences. We're glad the trip exceeded your expectations within the given budget. Your suggestions regarding the hotel bathroom sizes, Wi-Fi quality, coordination for the Joan of Arc site, and the inclusion of more local history are all valuable. We're always looking for ways to improve, and your feedback helps us to do that. We are pleased to know you found the trip enjoyable overall.

Thank you for contacting our Guest Relations Department. They have received your concerns and are reviewing the matters you have brought to our attention. A team member will contact you to address your concerns in due course