Costsaver Reviews

Thank you for your wonderful 5-star review of the Britain and Ireland Explorer. We're thrilled to hear you found it comprehensive and interesting. We appreciate you taking the time to share your feedback.

Thank you for travelling with us and for sharing your experience. We are delighted to hear that you enjoyed your trip and that the Travel Director provided excellent guidance throughout your journey. We are also very pleased that you received great care and assistance during the incident and subsequent hospitalisation. Your safety and wellbeing are always our top priority, and it is reassuring to know that our Team was able to support you in your time of need. It is wonderful to hear that, despite the challenges, your trip was still a marvellous experience.

Thank you for sharing your feedback on the Highlights of Bohemia tour. We understand that this may not have been the experience you were hoping for. We appreciate you highlighting the comprehensive planning and the balance between guided activities and free time. We value all feedback as it helps us understand how we can better cater to the diverse preferences of our travellers. Thank you for being our guest.

Thank you for your wonderful review of our Glimpse of Europe tour. We're thrilled you enjoyed the comfortable coach, quiet and spacious hotels, and the safe locations. It's great to hear that the tour provided a fantastic opportunity to appreciate the scenery. We appreciate you taking the time to share your experience.

Thank you for travelling with us and for taking the time to share your feedback. We are delighted to hear that the Travel Director and Coach Driver made such a strong impression, and that their professionalism, knowledge, planning and care added so much to your journey. It is also wonderful to know that the optional experiences gave you a meaningful glimpse into the countries you visited and that the overall tour provided so many quality highlights. We regret, however, that your experience at the City Hotel Brunnen did not meet expectations. Your comments have been shared with our team for review, as we take such feedback very seriously when evaluating our hotel partners. We truly appreciate your kind recommendation and are pleased that, aside from this concern, your journey was so rewarding. We look forward to the opportunity of welcoming you on another trip in the future.

Thank you for travelling with us and for sharing your kind words. We are delighted to hear that the Travel Director made such a positive difference to your experience. It is wonderful to know that she took such care with your food allergies to ensure you could enjoy your meals with peace of mind, and that she shared her knowledge of each destination with such pride and enthusiasm. We will be sure to pass along your feedback to the Travel Director and the wider team, as it will mean a great deal to them. Thank you once again for your thoughtful comments, and we hope to welcome you on another journey with us in the future.

Thank you for travelling with us and for sharing your thoughtful feedback. We are delighted to hear that you had a great time on your journey and that you appreciated the efforts of your Travel Director, who went above and beyond to support everyone, as well as the friendliness of your driver in keeping the coach clean and welcoming. We are, however, truly sorry to learn of the concerns you raised. We understand that showers over baths can pose challenges, particularly for elderly guests, and we also appreciate how lifts in all hotels would make a difference in easing the handling of luggage. Your feedback will be shared with our Operations team as we continuously review hotel choices and accessibility. We are also concerned by your comments regarding the driving in wet conditions and the observation of bald tyres. Please be assured that safety is our utmost priority and this matter will be reviewed with our partners immediately. We are grateful for your recommendations and pleased that, overall, you enjoyed your trip. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you on another journey in the future.

Thank you for your wonderful 5-star review. We're thrilled to hear you had a great trip. We appreciate you taking the time to share your positive experience.

Thank you for your wonderful review of the Italian Scene tour! We're thrilled to hear you enjoyed the tour director, bus driver, hotels, and the offered tours. We appreciate you sharing your positive experience.

Thank you for travelling with us and for sharing your feedback. We are so pleased to hear that you found the experience well-rounded and that you enjoyed discovering Europe with us. We are, however, sorry to learn that the pace of travel felt more intense than expected and that this was not made clearer on our website. We understand how extended coach travel can be particularly challenging for some guests, especially those who may be elderly or have mobility difficulties. Your suggestion of having two Travel Directors to provide additional support on more demanding itineraries is a thoughtful one, and we will ensure it is shared with our Operations Team for review. We also regret to hear of the pressure this placed on your Travel Director and the impact it had on the spirit of the trip. Please be assured that your comments will be taken seriously as we continue to review how best to support both our guests and our Travel Directors. We are grateful for your kind words about the overall experience and delighted that you were still able to enjoy your journey. Thank you again for your valuable insights, and we do hope to have the pleasure of welcoming you on another trip in the future.