Comprehensive, flexible, thorough, & understanding staff. Optional day tours a great concept. Liked the mix of urban & particularly rural country accommodations. Bus seat rotation a great idea to...
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Kim Devereux
Costsaver
8 months ago
Thank you for your wonderful review of the Highlights of Scandinavia tour. We're thrilled you enjoyed the range of locations and the diverse group of international travellers. It's also great to hear that you enjoyed the various modes of transport and the balance of scheduled activities and optional free time.
We appreciate you sharing your feedback with us.
Good value for the money. Flexibility for excursion
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Kim Devereux
Costsaver
8 months ago
Thank you for your five-star review of Highlights of Scandinavia. We're delighted you enjoyed your trip and that the itinerary covered places of interest that appealed to you. We appreciate your feedback regarding the changes to optional experiences at some locations.
Thanks again for choosing Costsaver.
Antique and Greg West out of their way to make sure everyone was satisfied and their needs were met. I’ve done over 20 tours with different companies over the years , it’s my 3rd with costsaver. It’s...
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Kim Devereux
Costsaver
8 months ago
Thank you for your wonderful review.
We're thrilled to hear you had such a positive experience on your recent Costsaver tour, and that both Antique and Greg were helpful during your trip. It's especially rewarding to know this ranks among the best of your travel experiences. We appreciate you choosing Costsaver.
Costsaver 2025 notes about Britain Ireland Delight:
Ist hotel Holiday Inn at Brentford Lock- no water at all!
Dinners were good …Breakfasts were good
2nd hotel was ok.
The hotels had smelly rooms in...
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Kim Devereux
Costsaver
8 months ago
Thank you for travelling with us and for taking the time to share your feedback regarding your Britain and Ireland Delight tour.
We are pleased to hear that you enjoyed the dinners and breakfasts provided, and that you found our Coach Driver to be helpful during the trip.
We are, however, very sorry to learn of the issues you experienced with the hotels, including the lack of water at Holiday Inn Brentford Lock and the condition of some rooms in Glasgow. We understand how unpleasant this must have been and we have shared your comments with our team to ensure they are reviewed with our accommodation partners.
We are also sorry to hear that you were unwell during the tour and recognise the challenges posed when travelling in close quarters, especially when others were coughing or unwell. Your health and safety are very important to us.
Regarding the difficulties you encountered with local transport and taxis, we apologise for the inconvenience and understand how frustrating this must have been. While our tour drivers do their utmost to assist, certain services such as private taxi fares or ride-hailing app charges are outside of their control.
We appreciate your detailed feedback as it helps us to improve both our operations and the experiences of future travellers. Despite the challenges you encountered, we hope there were enjoyable moments on your tour and that you were able to experience some of the highlights of Britain and Ireland.
Thank you for the wonderful 5-star ratings. We're thrilled to hear you found our service excellent. We appreciate you taking the time to share your positive experience.
Travel Director was great- she helped several people with advice on travel after tour concluded and helped people manage getting to train station or airport.
Product reviews
Kim Devereux
Costsaver
8 months ago
Thank you for your feedback on the Japan Discovery tour. We appreciate you taking the time to share your experience with us. We understand your perspective regarding the group size and room sizes at some of the hotels. We also note your positive comments about the hotels and breakfasts.
Thanks again for your review.
So much thought and planning was put in to make this trip an amazing experience.
Product reviews
Kim Devereux
Costsaver
8 months ago
Thank you for sharing your feedback on the Britain and Ireland Explorer. We're glad to hear you enjoyed your travel experience. We appreciate your comments.
On the whole this was a reasonable tour but the convenience of the hotels to the tourist areas/ accessibility to towns was at times poor. Some of the hotels were below par for dining, access by a...
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Kim Devereux
Costsaver
8 months ago
Thank you for your feedback on the Britain and Ireland Explorer tour. We appreciate you taking the time to share your thoughts regarding the optional extras and additional costs involved. We understand how frustrating unexpected costs can be.
We value your comments and hope your next travel experience is more enjoyable.
Thank you for your wonderful 5-star review of the Britain and Ireland Explorer. We're thrilled to hear you found it comprehensive and interesting. We appreciate you taking the time to share your feedback.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.