Costsaver Reviews

Thank you for travelling with us and for sharing your thoughtful feedback. We are delighted to hear that you had a great time on your journey and that you appreciated the efforts of your Travel Director, who went above and beyond to support everyone, as well as the friendliness of your driver in keeping the coach clean and welcoming. We are, however, truly sorry to learn of the concerns you raised. We understand that showers over baths can pose challenges, particularly for elderly guests, and we also appreciate how lifts in all hotels would make a difference in easing the handling of luggage. Your feedback will be shared with our Operations team as we continuously review hotel choices and accessibility. We are also concerned by your comments regarding the driving in wet conditions and the observation of bald tyres. Please be assured that safety is our utmost priority and this matter will be reviewed with our partners immediately. We are grateful for your recommendations and pleased that, overall, you enjoyed your trip. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you on another journey in the future.

Thank you for your wonderful 5-star review. We're thrilled to hear you had a great trip. We appreciate you taking the time to share your positive experience.

Thank you for your wonderful review of the Italian Scene tour! We're thrilled to hear you enjoyed the tour director, bus driver, hotels, and the offered tours. We appreciate you sharing your positive experience.

Thank you for travelling with us and for sharing your feedback. We are so pleased to hear that you found the experience well-rounded and that you enjoyed discovering Europe with us. We are, however, sorry to learn that the pace of travel felt more intense than expected and that this was not made clearer on our website. We understand how extended coach travel can be particularly challenging for some guests, especially those who may be elderly or have mobility difficulties. Your suggestion of having two Travel Directors to provide additional support on more demanding itineraries is a thoughtful one, and we will ensure it is shared with our Operations Team for review. We also regret to hear of the pressure this placed on your Travel Director and the impact it had on the spirit of the trip. Please be assured that your comments will be taken seriously as we continue to review how best to support both our guests and our Travel Directors. We are grateful for your kind words about the overall experience and delighted that you were still able to enjoy your journey. Thank you again for your valuable insights, and we do hope to have the pleasure of welcoming you on another trip in the future.

Thank you for sharing your wonderful feedback on the Imperial Highlights tour. We're thrilled you enjoyed the scenic mountain views and found the historical aspects of each location memorable and exciting. It's inspiring to hear that the experience has ignited your wanderlust. We appreciate you taking the time to share your positive experience.

Thank you for sharing your feedback on the Imperial Highlights product. We're glad to hear you enjoyed your experience. We appreciate you taking the time to share your thoughts.

Thank you for your wonderful review of Highlights of Bohemia. We're thrilled you enjoyed your trip and that the itinerary provided the right balance of structured activities and free time. It's great to hear that the two stops in each location worked well for you. We appreciate you taking the time to share your positive experience.

Thank you for your wonderful review of Italian Scene. We're thrilled to hear you enjoyed your trip. We appreciate you taking the time to share your feedback.

Thank you for travelling with us and for sharing such thoughtful feedback. We are so pleased to hear that you found the service from your Travel Director excellent, with helpful advice and commentary that enhanced your experience. It is also wonderful to know that your Coach Driver impressed you with both skill and care, ensuring you and your fellow travellers were well supported throughout the journey. We are delighted that the Local Specialists enriched your time at each destination and that you felt the tour offered excellent value, capturing so much within the time available. It is rewarding to know that the careful planning and the clear communication from your Travel Director contributed to such a smooth and enjoyable experience. We truly appreciate your kind words and hope to welcome you on another journey with us in the future.

Thank you for travelling with us and for taking the time to share such detailed feedback. We are sorry to hear that aspects of your experience did not meet expectations. We regret to learn of your disappointment with the standard of some of the accommodation and the food provided. While we aim to balance cost-saving with comfort, we fully appreciate your concerns and we will be sharing your comments with our Quality Control team for review. We are also sorry to hear that one of your rooms was not in an acceptable condition. Your comments about the clarity of optional experience bookings have been noted. We want all guests to feel informed and at ease, so we will ensure this feedback is reviewed with the team. We are particularly concerned by your experience with the Coach Driver, and especially by the incident where you were injured. Please accept our apologies. This is not the standard of care we expect, and your feedback will be raised with our Operations Team to ensure this is addressed. On a positive note, we are pleased to hear that you enjoyed the majority of the itinerary, found the coach itself comfortable, and valued the knowledge of the local guides. We are grateful for your honesty, as it helps us to improve. We hope that despite the challenges, you were able to take away some memorable moments from your journey, and that we may have the opportunity to welcome you again for a much improved experience.