How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Ades Foods Reviews

https://www.adesfoods.co.uk

EXCELLENT

Ades is the African Food and Drinks store of choice in the United Kingdom with free Home Delivery and Click & Collect.

Service

160

ratings over the past year

Displaying all 502 reviews

Trusted Customer

1 year ago

Good purchase but customer service team could be more responsive

Good but was not contacted about the condition of the plantains before my order was delivered.

Jesuloba

Ades Foods

1 year ago

Thank you for your honest feedback and we apologize for the late response, we assure you that your feedback is helpful and we will do better.

Abigail Kyeremeh

1 year ago

Jesuloba

Ades Foods

1 year ago

Thank you for the positive review

promise eweh

Aberystwyth

1 year ago

What promise eweh said about Ades Foods:

Great service and prompt

Jesuloba

Ades Foods

1 year ago

We are excited that you loved our service. Thank you.

Jamila Abubakari

1 year ago

Violet Bank

1 year ago

Jesuloba

Ades Foods

1 year ago

Thank you for the positive review

Irene Obasogie

1 year ago

Jesuloba

Ades Foods

1 year ago

Thank you for the positive review

Trusted Customer

1 year ago

Damaged goods.

I am very disappointed. The customer service and response to report of damaged goods on delivery is very poor.

Customer Service Team

Ades Foods

1 year ago

We sincerely apologize for the inconvenience you’ve experienced with your recent order. We’ve taken the time to thoroughly look into your complaint, and we’re sorry for the issues with the Moi Moi and Maltina cans. Please note that Moi Moi is not typically frozen, as they are usually freshly prepared. However, it seems that the condition of the product was affected during transit, likely due to how the boxes were handled. We understand how frustrating this must have been, and we truly appreciate your patience. As a gesture of goodwill, we’d like to offer you a £7 shopping voucher to compensate for the inconvenience. We hope this will help make things right for you, and we’re committed to ensuring a better experience for your next order. Thank you for bringing this to our attention. We look forward to serving you again soon. Best regards, Ades Online Team AB

Beauty Iheoma Odigwe

1 year ago

What Beauty Iheoma Odigwe said about Ades Foods:

My recent experience was exquisite Everything was intact Oha in good condition Rice the actuall basmati

Jesuloba

Ades Foods

1 year ago

The best is what you get when you shop with Ades Foods. We hope to see you again.

Trusted Customer

1 year ago

Morning Star

Oxford

1 year ago

What Morning Star said about Ades Foods:

Customer service needs to improve, especially in Thamesmead.

Thamesmead, London: you need to improve on customer service please! The staff dealing with customer service are really poorly trained to deal with customers. They sound always be in a hurry before...

Customer Service Team

Ades Foods

1 year ago

We’re truly sorry to hear about the frustrations you’ve experienced with our customer service. Please accept our sincere apologies for any inconvenience caused. We value your feedback, and we’re currently addressing your concerns to ensure our team is better equipped to handle customer interactions with patience and understanding. Thank you for bringing this to our attention, and we appreciate your patience as we work on improving our service. We hope to have the opportunity to provide you with a better experience in the future. Best regards, AB Ades Foods Team

Not received a review invite?

Why trust Feefo reviews?

Learn more about Feefo