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Ades Foods Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 502 reviews

Trusted Customer

1 year ago

It's okay, just that I didn't expect to be sent 2 boxes of unripe tomatoes that do not look like what was in the picture when I was choosing them on your website.

Jesuloba

Ades Foods

1 year ago

We’re sorry to hear the tomatoes didn’t meet your expectations. We always aim to provide fresh and quality produce, and we appreciate your feedback.

Trusted Customer

1 year ago

Awesome service Thanks for the gift sent

Jesuloba

Ades Foods

1 year ago

With all pleasure, thank you.

Chikwendu Anukwu

Horsham

1 year ago

What Chikwendu Anukwu said about Ades Foods:

Order wuz delayed and not even a small compensation

Trusted Customer

1 year ago

Poor communication. I have preference three times from them and each experience has left a bitter taste. Though most of their products are excellent compared to other stores, I won’t be ordering from...

Customer Service Team

Ades Foods

1 year ago

Thank you for your feedback. We sincerely regret that your experience with our communication has not met your expectations. Your concerns are important to us, and we are continuously working on improving our service to ensure better customer experiences. We truly appreciate your acknowledgment of the quality of our products, and we are sorry to hear that this has been overshadowed by communication issues. If there is anything specific we can do to address your concerns, please feel free to reach out to our customer support team. Your feedback will be used to enhance our processes, and we hope to have the opportunity to serve you better in the future. Best regards, Ades Foods Customer Support

Trusted Customer

1 year ago

Jesuloba

Ades Foods

1 year ago

Thank you for the positive review.

Esther Olayori

Taunton

1 year ago

What Esther Olayori said about Ades Foods:

Most of the items ordered arrived in a good, well packaged and preserved condition and within the selected time frame. The only downside to my experience with Adèsfoods was the yam delivered....

Customer Service Team

Ades Foods

1 year ago

Thank you for your feedback and for acknowledging the quality packaging and timely delivery of most of your order. We truly appreciate your support. Regarding the yams, as mentioned in the resolution email sent to you: "Due to the nature of yam, we are unable to ascertain the inner content of yam." However, we completely understand your disappointment and, as a resolution, we have issued a £15 shopping voucher for the affected yams. This voucher will be sent to your email within 3–5 working days and can be used for your subsequent shopping with Ades Online. If you have any further concerns, please do not hesitate to reach out. Best regards, Ades Foods Customer Support

Abisola Akande

London

1 year ago

Jesuloba

Ades Foods

1 year ago

Thank you for the positive review

Trusted Customer

1 year ago

The service has dropped in quality since my last review.

The service needs to be improved.

Customer Service Team

Ades Foods

1 year ago

Thank you for your feedback. We're sorry to hear that your experience did not meet expectations. We are continuously working to improve our service, and your input is valuable to us. If there are specific areas where we can do better, please feel free to share—we’d love the opportunity to make things right. Best regards, Ades Online Team

Naomi a

1 year ago

What Naomi a said about Ades Foods:

Avoid this company for your own good

Please please avoid this company, there are other company’s like wosi wosi you can use. I decided to give them a s cons chance. I placed my order only for them to call me two days later to let me...

Customer Service Team

Ades Foods

1 year ago

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced and truly appreciate your review, as it helps us improve our services. As previously mentioned in our communications, please note that the money was never taken from your account for the order in question. If you review your bank statement, you will see that no transaction took place since the order was canceled. We understand that the sensitivity of fresh items can sometimes lead to unforeseen circumstances that make them unavailable, and we strive to update our customers promptly when such issues occur. We apologize for any miscommunication and the frustration it caused. Please know that we are currently conducting a comprehensive review of our processes to ensure that you and all our customers have a more laudable experience in the future. Your satisfaction is very important to us, and we are committed to addressing these concerns thoroughly. Thank you for your patience, and we hope you will consider giving us another chance. Kind regards, Ades Online Team

Trusted Customer

1 year ago

Jesuloba

Ades Foods

1 year ago

Thank you for the positive review

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