Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze Certainly Wood

LB

Lorna Bhasin

Ověřeno Feefo

1 year ago

Co říká Lorna Bhasin o Certainly Wood:

Dissatisfied customer

I was not aware of the different wood that Certainly Wood were supplying- hard wood that takes much longer to get going. I could have been informed at the point of purchase or via a leaflet in the...

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Charlotte Hill

Certainly Wood

1 year ago

Hi Lorna, We’re sorry you didn’t feel fully supported when you first raised your concerns, and we appreciate the opportunity to address them now. I’m glad to have had the chance to discuss this with you and successfully find a resolution. Were there to be any other issues going forward, please don’t hesitate to get in touch. We look forward to working with you. Kind regards, Charlotte

LB

Lorna Bhasin

1 year ago

In acknowledgment of the difficulties I have experienced lighting my fire with the new wood Certainly Wood has sent me 6 bags of ‘ Flaming Firewood ‘ which should make this task much easier.

Recenze produktu

Datum nákupu: 18/02/2025

0

DW

Dave Walker

Ověřeno Feefo

Wirral

1 year ago

Co říká Dave Walker o Certainly Wood:

Very good service

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

Thank you so much for the 5 star review, Dave! We are thrilled that you love our Firekits and that they arrived quickly! In regards to the delivery timescales, we appreciate your feedback and have passed your feedback on to the delivery company and we are working on this to make future deliveries smoother. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Datum nákupu: 23/02/2025

0

MH

Mike Hamer

Ověřeno Feefo

1 year ago

Co říká Mike Hamer o Certainly Wood:

Good in wood

Hayleigh

Certainly Wood

1 year ago

Thank you for the 5 star review, Mike! We're delighted to hear you were happy with your purchase of our Firekits! We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 23/02/2025

0

IS

Itene Sawers

Ověřeno Feefo

Aberdeenshire

1 year ago

Co říká Itene Sawers o Certainly Wood:

GREAT COMPANY

Service from Certainly Wood is second to none. Keep customers informed of order and delivery. Have used them for many years and would not use any other company.

Hayleigh

Certainly Wood

1 year ago

Your wonderful feedback has made our day, Irene! We work hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded for you for so many years. Thank you for choosing us and for letting us know how we did. I will share this with the team to let them know to keep up the amazing work and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 21/02/2025

0

KT

Kate Taylor

Ověřeno Feefo

1 year ago

Co říká Kate Taylor o Certainly Wood:

Great sample of wood

Great service nice sample box

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your 5 star review, Kate! We're delighted to hear you're happy with your Starter Kit and are enjoying the quality of our kiln dried logs! I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 21/02/2025

0

JH

Janina Holt

Ověřeno Feefo

1 year ago

Co říká Janina Holt o Certainly Wood:

Great customer care

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your kind words and 5 star review, Janina! We’re thrilled you had such a positive experience with our kiln dried logs! Quality and consistency are our priorities, and it’s always rewarding to know our customers see it too! You might enjoy our Fire Club membership as well—it’s a fantastic way to keep stocked up and get exclusive perks as well! You can find out more about our Fire Club Membership here: https://www.certainlywood.co.uk/pages/membership Best wishes, Hayleigh

Datum nákupu: 20/02/2025

0

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Very reliable service

Good communication with main office via e-mail. Delivery available within a short time frame. I have been using Certainly Wood since 2010 on a regular annual basis. Prices have gone up considerably...

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Recenze produktu

Hayleigh

Certainly Wood

1 year ago

Thank you so much for the 5 star review! It makes our day hearing about how much our customers love the quality of our kiln dried logs and the great service they’ve received from our team. Some of our customers enjoy becoming Fire Club members for a minimum of 10% off every order and added benefits like priority access and special offers—it could be a great fit for you too! You can find more information about our Fire Club here: https://www.certainlywood.co.uk/pages/membership We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Datum nákupu: 17/02/2025

0

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Pleased customer

Good service

Hayleigh

Certainly Wood

1 year ago

Thank you for your kind words! We’re thrilled you love the the quality of our kiln dried logs along with our great customer service. I will share this with the team to let them know to keep up the amazing work and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 11/02/2025

0

JA

James

Ověřeno Feefo

Fowey

1 year ago

Co říká James o Certainly Wood:

Kiln dried logs - great job!

Great to be able to order the delivery date ahead. Good product, well packaged. Courier service worked well.

Hayleigh

Certainly Wood

1 year ago

Thank you for the 5 star review, James! We're delighted to hear you were happy with your purchase of our kiln dried logs and that it arrived on time on the day you chose. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 19/02/2025

0

CR

Carolyn Rogers

Ověřeno Feefo

London

1 year ago

Co říká Carolyn Rogers o Certainly Wood:

Great value

Always helpful & prompt to resolve the occasional issue that can arise.

Hayleigh

Certainly Wood

1 year ago

Thank you for your wonderful review, Carolyn. We work hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded and that we were able to help you. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

Thank you for allowing us to collect a sample of your logs and for your time on the phone earlier, Carolyn. As discussed, our expert team have taken a look and have confirmed that woodworm could survive the high temperatures from the kiln drying process so there is no need to worry about woodworm in your home. We appreciate your feedback on this though and are happy you brought this to our attention. We look forward to assisting you again in future. Best wishes, Hayleigh

Hayleigh

Certainly Wood

1 year ago

My apologies for the mistake in the above response, woodworm CANNOT survive the temperatures of the kiln drying process. Best wishes, Hayleigh

Datum nákupu: 17/02/2025

0

Recenze společnosti Certainly Wood

KindleFlamers Natural FirelightersDalší recenze tohoto produktuProhlédnout si stránku výrobkuThese firefighters are marketed as requiring no kindling but this isn’t true - the fire doesn’t get going , so using these is costing more than just using 1 or 2 normal flamers

Firekit - Kiln Dried Logs in BoxesDalší recenze tohoto produktuProhlédnout si stránku výrobkuThey are a handy size, logs burn great. Fast delivery but could do with better information on timescales.

Firekit - Kiln Dried Logs in BoxesDalší recenze tohoto produktuProhlédnout si stránku výrobku

KindleFlamers Natural FirelightersDalší recenze tohoto produktuProhlédnout si stránku výrobkuKindleFlamers make starting the fire so easy. Great size. Highly recommend.

Starter Kit - Try before you buy bulkDalší recenze tohoto produktuProhlédnout si stránku výrobkuLovely wood

Kiln Dried Logs In Bulk BagsDalší recenze tohoto produktuProhlédnout si stránku výrobkuCertainly Wood are by far the best logs I've ever had

Kiln Dried Logs In Bulk BagsDalší recenze tohoto produktuProhlédnout si stránku výrobkuExcellent quality ,dry for minimal emission. Easy to light. Quite expensive. Good delivery with a speedy assistance on e-mail if there is a problem

Kiln Dried Logs In Bulk BagsDalší recenze tohoto produktuProhlédnout si stránku výrobkuGreat logs, clean and burn well

Kiln Dried Logs In Bulk BagsDalší recenze tohoto produktuProhlédnout si stránku výrobkuDelivered on time, texted in advance, wheeled into my garage. Good quality product. Very happy with this!

Kiln Dried KindlingDalší recenze tohoto produktuProhlédnout si stránku výrobku

Kiln Dried Logs In Bulk BagsDalší recenze tohoto produktuProhlédnout si stránku výrobkuBit concerned to find evidence of woodworm on some 5 logs within the bulk bag. Never had this before with previous deliveries.

Plant a TreeDalší recenze tohoto produktuProhlédnout si stránku výrobkuLove the chance to support renewables

KindleFlamers Natural FirelightersDalší recenze tohoto produktuProhlédnout si stránku výrobku

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?