Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze Certainly Wood

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Certainly Wood gives what it says

Couldn’t ask for me. Pleasant informative service rep. I was very happy with what was decided between us and this was carried to the letter. If only other companies were as good as this. I’ve been a...

Přečíst další

Hayleigh

Certainly Wood

1 year ago

Your 5 star review has made our day! Thank you for your kind words, for choosing us and for letting us know how we did. We're delighted that our team was able to help you and that you were happy with your Flaming Firewood. I will share this with the team to let them know to keep up the amazing work and we look forward to assisting you again. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 05/03/2025

0

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Excellent telephone customer service

Hayleigh

Certainly Wood

1 year ago

Thanks so much for your wonderful feedback and 5 star review! We're delighted to hear you were happy with the quality of our kiln dried logs, KindleFlamers natural firelighters and kiln dried kindling alongside the great service provided by our team. Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. We will share this with the team to let them know to keep up the amazing work and we look forward to assisting you in the future! Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 24/02/2025

0

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Keeps me informed and delivered on time

Hayleigh

Certainly Wood

1 year ago

Thank you for your wonderful feedback! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. For future reference, you may be interested in becoming a Fire Club member. Once signed up, you get at least 10% off your orders, plus other benefits like free AM/PM services and free products! Please find more information about our Fire Club Membership here: https://www.certainlywood.co.uk/pages/membership Best wishes, Hayleigh

Datum nákupu: 03/03/2025

0

NB

Nicholas Blandy

Ověřeno Feefo

Henley on Thames

1 year ago

Co říká Nicholas Blandy o Certainly Wood:

Gotta like Flamers

The item came surprisingly quickly.

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

Thank you for your fantastic review, Nicholas! We’re so glad to hear that you’re enjoying our Flamers natural firelighters! We always strive to provide high-quality products that make your fire-building experience easier and more enjoyable. If you find yourself needing firelighters or kindling regularly, a subscription could be a great option for you! With a subscription, you’ll never have to worry about running out of kindling, and you can choose a delivery schedule that suits your needs. Plus, you’ll benefit from convenient, hassle-free deliveries right to your door, ensuring you’re always prepared for those cosy nights by the fire. Thank you again for your support, and we look forward to serving you in the future! Best wishes, Hayleigh

Datum nákupu: 02/03/2025

0

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Easy again

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

Thank you for your kind words and 5 star review! We're thrilled to hear you're enjoying with the quality of our wood and that delivery went smoothly and on time. We aim for nothing but the best, and it's great to know we're meeting expectations. You might enjoy our Fire Club membership too - once signed up you get at least 10% off your orders, plus other benefits like free AM/PM services and free products! Please find more information about our Fire Club Membership here: https://www.certainlywood.co.uk/pages/membership Best wishes, Hayleigh

Datum nákupu: 02/03/2025

0

DV

David Verrinder

Ověřeno Feefo

Clacton onSea

1 year ago

Co říká David Verrinder o Certainly Wood:

Excellent service.

1st class service from placing the initial order to delivery. As usual the quality of the wood is second to none. Many thanks for an excellent purchase experience.

Hayleigh

Certainly Wood

1 year ago

Your wonderful feedback and 5 star review has made our day, David! We love hearing how happy our customers are with our wood and we are so thrilled that you have had such a positive experience with us! We have passed on your review to our team and look forward to assisting you in future. You might enjoy our Fire Club membership too— it gives you a minimum of 10% off your orders plus other benefits like free AM/PM services and free product! You can find more information here: https://www.certainlywood.co.uk/pages/membership Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 27/02/2025

0

SI

Sarah Innocent

Ověřeno Feefo

London

1 year ago

Co říká Sarah Innocent o Certainly Wood:

A very happy customer

Always exceptionally helpful and friendly

Recenze produktu

Datum nákupu: 20/02/2025

0

KJ

Keith Jarman

Ověřeno Feefo

Southampton

1 year ago

Co říká Keith Jarman o Certainly Wood:

Excellent logs, as always

Kept informed of delivery date - updates from delivery company were good.

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

Thank you for your kind words, Keith! We love hearing how happy our customers are with our kiln dried wood and we are thrilled that you have had such a positive experience with us over the last few years! You might enjoy our Fire Club membership too—it’s a fantastic way to keep stocked up and get exclusive perks as well! When signed up for the Fire Club membership, you get at least 10% off your orders, plus other benefits like free AM/PM services and free products! Please find more information about our Fire Club Membership here: https://www.certainlywood.co.uk/pages/membership We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Datum nákupu: 19/02/2025

0

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Very pleased

Easy & transparent.

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your 5-star review! We're delighted to hear you were happy with your purchase of our kiln dried logs and that it arrived on time with no issues. We will share this with the team to let them know to keep up the amazing work! You might enjoy our Fire Club membership too—it’s a fantastic way to keep stocked up and get exclusive perks as well! Please find more information about our Fire Club Membership here: https://www.certainlywood.co.uk/pages/membership Our bulk bags are made of 100% recyclable flexi-plastics, but it is worth checking with your local council as not all councils currently accept them through the kerb side collections. Alternatively, some of our customers have been re-using their bulk bags for collecting garden waste or using them as weathershields on their log stores. Best wishes, Hayleigh

Datum nákupu: 16/02/2025

0

LB

Lorna Bhasin

Ověřeno Feefo

1 year ago

Co říká Lorna Bhasin o Certainly Wood:

Dissatisfied customer

I was not aware of the different wood that Certainly Wood were supplying- hard wood that takes much longer to get going. I could have been informed at the point of purchase or via a leaflet in the...

Přečíst další

Charlotte Hill

Certainly Wood

1 year ago

Hi Lorna, We’re sorry you didn’t feel fully supported when you first raised your concerns, and we appreciate the opportunity to address them now. I’m glad to have had the chance to discuss this with you and successfully find a resolution. Were there to be any other issues going forward, please don’t hesitate to get in touch. We look forward to working with you. Kind regards, Charlotte

LB

Lorna Bhasin

1 year ago

In acknowledgment of the difficulties I have experienced lighting my fire with the new wood Certainly Wood has sent me 6 bags of ‘ Flaming Firewood ‘ which should make this task much easier.

Recenze produktu

Datum nákupu: 18/02/2025

0

Recenze společnosti Certainly Wood

Flaming FirewoodDalší recenze tohoto produktuProhlédnout si stránku výrobkuWood easy to store as already in bags. Easy to light and then use bigger logs. I’ve only used it indoors in my log burner but can see it would be fab for outdoors- fire pit, BBQ and chimnea. I’d...Přečíst další

Plant a TreeDalší recenze tohoto produktuProhlédnout si stránku výrobkuTree planted to offset my purchase. Fabulous idea

Kiln Dried Logs - Pallets of Small BagsDalší recenze tohoto produktuProhlédnout si stránku výrobkuGood quality wood - minimal as after burning

KindleFlamers Natural FirelightersDalší recenze tohoto produktuProhlédnout si stránku výrobkuEasy to light

Kiln Dried KindlingDalší recenze tohoto produktuProhlédnout si stránku výrobkuGood range of sizes - easy to light

Flamers Natural FirelightersDalší recenze tohoto produktuProhlédnout si stránku výrobkuNever known to fail. Three Flamers, eight sticks of kindling laid round them in a noughts and crosses matrix, and the woodburner is roaring away in a couple of minutes.

Flamers Natural FirelightersDalší recenze tohoto produktuProhlédnout si stránku výrobkuWork brilliantly

Kiln Dried Logs In Bulk BagsDalší recenze tohoto produktuProhlédnout si stránku výrobkuQuality wood. Bag as described and delivery exactly when they said.

Chunky Kiln Dried LogsDalší recenze tohoto produktuProhlédnout si stránku výrobkuBrilliant logs, brilliantly dry, lighting easily and burning well. Will definitely buy again! Thank you

Plant a TreeDalší recenze tohoto produktuProhlédnout si stránku výrobku.

Kiln Dried Logs In Bulk BagsDalší recenze tohoto produktuProhlédnout si stránku výrobkuArrived on time. Excellent delivery onto my drive. Decanted into my log store in 40 minutes. Not sure that the bag is recyclable though. The pallet will be, for sure.

KindleFlamers Natural FirelightersDalší recenze tohoto produktuProhlédnout si stránku výrobkuThese firefighters are marketed as requiring no kindling but this isn’t true - the fire doesn’t get going , so using these is costing more than just using 1 or 2 normal flamers

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?