Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Certainly Wood Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/certainly-wood | Feefo

Zobrazení všech 11,894 recenzí

Důvěryhodný zákazník

20 hours ago

Datum nákupu: 01/07/2025

Excellent service! Problem with order. Sorted very quickly. Happy bunny.

As explained previously, there was a problem with our order and they dealt with it to our mutual satisfaction,

Recenze produktu

Hayleigh

Certainly Wood

15 hours ago

Thank you so much for your great feedback. We really appreciate your understanding and are pleased we were able to correct our mistake. Thank you for the 5 star rating on our customer service! Our team works hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded. I will be sure to pass your kind words onto the team member who helped you. It's also wonderful to hear that you are happy with the quality of our logs and that you would still return despite the mix up on your order. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Důvěryhodný zákazník

1 day ago

Datum nákupu: 05/07/2025

Prompt delivery as always.

Recenze produktu

Důvěryhodný zákazník

1 day ago

Datum nákupu: 08/07/2025

Expensive but usually quality- hope this was a one off!

Good. Usually reliable. Palettes and bags are left. Though I can understand why it has been discontinued, I used to like the bag return service, I expect that's contributed to the price increase in...

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Recenze produktu

Důvěryhodný zákazník

1 day ago

Datum nákupu: 01/07/2025

Prompt, professional and efficient

Recenze produktu

Důvěryhodný zákazník

1 day ago

Datum nákupu: 08/07/2025

Top firewood supplier.

The logs are always of a good size and delivery is on time. The transport driver is friendly and helpful.

Hayleigh

Certainly Wood

1 day ago

Thank you so much for your kind words and 5 star rating on our logs and membership! We love hearing how happy our customers are with our wood and we appreciate you letting us know your opinion on our Fire Club membership. Please feel free to keep us updated on how the membership works out for you throughout the year. Thank you for choosing us and for letting us know how we did. We look forward to assisting you again in future. Best wishes, Hayleigh

Recenze produktu

Důvěryhodný zákazník

2 days ago

Datum nákupu: 07/07/2025

Latest order.

Easy ordering and lots of choice for delivery size and type.

Hayleigh

Certainly Wood

2 days ago

Thank you for your wonderful review! We're delighted you are happy with your purchase of our kiln dried logs in small bags. It's great to hear that you found the process easy from ordering to delivery. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenze produktu

Důvěryhodný zákazník

2 days ago

Datum nákupu: 30/06/2025

Vdry good, as usual.

Hayleigh

Certainly Wood

2 days ago

Thank you for your wonderful review! We love hearing how pleased you are with our wood and the great service provided by our team! We work hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded. Thank you for choosing us and for letting us know how we did. We look forward to assisting you again in future. Best wishes, Hayleigh

Důvěryhodný zákazník

3 days ago

Datum nákupu: 01/07/2025

Satisfaction rating.

Excellent in one word.

Hayleigh

Certainly Wood

2 days ago

We are so grateful for your 5-star review and are thrilled to hear you are happy with your purchase of our kiln dried logs and KindleFlamer natural firelighters. It makes our day hearing about how much our customers love our products and the excellent service they’ve received from our team. Thank you for your continued custom, we have passed your review on to our team to let them know to keep up the amazing work and we look forward to assisting you in future. Best wishes, Hayleigh

Recenze produktu

Důvěryhodný zákazník

4 days ago

Datum nákupu: 05/07/2025

Good efficient service

Hayleigh

Certainly Wood

3 days ago

Thank you so much for your kind words and 5 star review! It makes our day hearing about how much our customers love our kiln dried logs, Flamers natural firelighters and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh

Recenze produktu

Pete H

Wigton

6 days ago

Datum nákupu: 01/07/2025

Co říká Pete H o Certainly Wood:

Great Flamers!

Excellent service from Certainly Wood, easy website. Oh, and a free bucket to store them in.

Hayleigh

Certainly Wood

4 days ago

Thank you so much for the 5 star rating on our KindleFlamers natural firelighters, Peter! It's wonderful to hear that you find them simple to use and better than other options you have tried from Amazon. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Recenze produktu

Neobdržel/a jste pozvánku k recenzi?

O Certainly Wood

Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.

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01981 251 796

Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Certainly Wood

Kiln Dried Logs in Boot Bags 36 BagsVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuSlightly bigger bags than what I'm used to but found sufficient space in one of my wood stores to store them.

Flamers 200Více recenzí pro tento výrobek (1,194)Prohlédnout si stránku výrobkuGood, when free. I wouldn't bother with them normally, I'm patient enough to start a fire without them but useful when in a hurry.

Kiln Dried Kindling Mega BoxVíce recenzí pro tento výrobek (2)Prohlédnout si stránku výrobkuVery good and welcome as a freebie, but I can provide my own softwood kindling so I wouldn't buy it, myself.

Kiln Dried Logs In Bulk BagsVíce recenzí pro tento výrobek (3,028)Prohlédnout si stránku výrobkuEasy booking system and subsequent efficient delivery system of high quality logs ! Keep it coming.....

MembershipVíce recenzí pro tento výrobek (101)Prohlédnout si stránku výrobkuMembership makes good economic sense! There are good discounts on all your purchases.

40 Bag Pallet Of Kiln Dried LogsVíce recenzí pro tento výrobek (509)Prohlédnout si stránku výrobkuEasy ordering and helpful delivery. Put the pallet exactly where I wanted it.

KindleFlamer 50 packVíce recenzí pro tento výrobek (449)Prohlédnout si stránku výrobkuHave had them for a very long time now and they have always been of very good quality and being improved.

Small Bulk Bag 25cmVíce recenzí pro tento výrobek (3,028)Prohlédnout si stránku výrobkuHave had them for over 10 years now and they have always been quality and convenience without fail.

Kiln Dried Logs In Bulk BagsVíce recenzí pro tento výrobek (3,028)Prohlédnout si stránku výrobkuexcellent logs- the best!

Flamers 200Více recenzí pro tento výrobek (1,194)Prohlédnout si stránku výrobkugood flamers

Flamers BucketVíce recenzí pro tento výrobek (118)Prohlédnout si stránku výrobku

KindleFlamer 50 packVíce recenzí pro tento výrobek (449)Prohlédnout si stránku výrobkuThese flamers are great for lighting our log burners, no need to worry about kindling! Simple to use and better value than cheap smaller things from Amazon.... been there done that!

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?