Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Certainly Wood Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/certainly-wood | Feefo

Zobrazení všech 11,958 recenzí

Důvěryhodný zákazník

4 hours ago

Datum nákupu: 03/08/2025

Happy return customer

Pleasing in every aspect, thanks.

Důvěryhodný zákazník

8 hours ago

Datum nákupu: 03/08/2025

Shame about the new delivery system, I hope it’s only a summer thing.

Good service from ordering to delivery.

Recenze produktu

Důvěryhodný zákazník

9 hours ago

Datum nákupu: 03/08/2025

The lorry was too large and it could not leave the crate beside the drive as requested as it did not have a hoist. I would probably use the bags in the future as they can be lifted to where i need...

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Recenze produktu

Důvěryhodný zákazník

10 hours ago

Datum nákupu: 03/08/2025

Great Service

Excellent- had a problem booking online, so sent a message. Very quick response and understood the problem and said to call them the next day. I called and the lady was extremely helpful and...

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Recenze produktu

Ian Stewart

Northwich

2 months ago

Datum nákupu: 21/05/2025

Co říká Ian Stewart o Certainly Wood:

Great Customer Service

Delivery Company lost my Kindling ( or most of it) and Certainly Wood replaced it immediately. Customer service is second to none

Hayleigh

Certainly Wood

2 months ago

Thank you so much for your wonderful feedback and 5 star review, Ian! We love hearing how happy our customers are with our kiln dried wood and our customer service! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. I will be sure to pass your feedback onto the team to keep up the amazing work and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenze produktu

Důvěryhodný zákazník

16 hours ago

Datum nákupu: 31/07/2025

Excellent! Kept informed throughout the process.

Hayleigh

Certainly Wood

13 hours ago

Thank you for your kind words! We're thrilled to hear you're pleased with the quality of our kiln dried wood and the customer service provided by our team. We aim for nothing but the best, and it's great to know we're meeting expectations. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenze produktu

Důvěryhodný zákazník

1 day ago

Datum nákupu: 02/08/2025

Be a member for added value

Great communication, helpful courteous delivery drivers, many thanks

Recenze produktu

Důvěryhodný zákazník

1 day ago

Datum nákupu: 26/07/2025

Certainly Wood is Certainly a great company to buy from.

I have had difficulties with haulage living on a narrow lane in a Cornish valley. The girls in the office are really good ay sorting it out.

Recenze produktu

Důvěryhodný zákazník

1 day ago

Datum nákupu: 01/08/2025

Good service.

I have always had prompt and good service from thus company. Any issues have been acknowledged and rectified.

Recenze produktu

Charlotte Hill

Certainly Wood

14 hours ago

Hi, Thank you for taking the time to share your thoughts on FireClub. We appreciate the balanced feedback. You’re absolutely right that FireClub offers year-round savings, which means you don’t have to wait for seasonal promotions to get a good price. One of the additional perks of membership is that during sales, your FireClub discount is applied on top of any promotional offers, giving you even greater value if you do choose to order then. While some members prefer to buy in bulk during a sale, others find the flexibility of ordering as and when they need more convenient, especially with the free delivery, 10% discount, and other member-only benefits that come with FireClub. We’re glad to hear that the convenience side works well for you, and we hope the extra savings during promotions will help the numbers add up even more over time. If you have any queries, please get back in touch. Kind regards, Charlotte

Důvěryhodný zákazník

1 day ago

Datum nákupu: 01/08/2025

Have been using Certainly Wood for about 5 years now and have always been pleased with the quality of their products.

Recenze produktu

Neobdržel/a jste pozvánku k recenzi?

O Certainly Wood

Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.

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01981 251 796

Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Certainly Wood

MembershipVíce recenzí pro tento výrobek (129)Prohlédnout si stránku výrobkuWood is very good. The only thing that I think is a shame is the new delivery driver system, the chap arrived in a big van with an electric pallet truck which got stuck on soft ground. The chap who...Přečíst vše

MembershipVíce recenzí pro tento výrobek (129)Prohlédnout si stránku výrobku

KindlingVíce recenzí pro tento výrobek (1,142)Prohlédnout si stránku výrobkuSaves the job of cutting up the bigger logs for kindling and ready to use instantly

Flamers 50Více recenzí pro tento výrobek (1,203)Prohlédnout si stránku výrobkuGreat Firestarter's . no paper required , great for wood and charcoal

Extra Small Bulk Bag 25cmVíce recenzí pro tento výrobek (3,043)Prohlédnout si stránku výrobkuExcellent size logs for our woodburner. Delivery was very efficient - tracking kept us informed. In all, very satisfied both with the product and the service.

KindleFlamer 18 packVíce recenzí pro tento výrobek (466)Prohlédnout si stránku výrobkuGreat - used them previously. Always very effective.

MembershipVíce recenzí pro tento výrobek (129)Prohlédnout si stránku výrobkuMembership with Certainly Wood is a great scheme that offers greater delivery flexibility and value for money if you are buying more than two loads per annum.

MembershipVíce recenzí pro tento výrobek (129)Prohlédnout si stránku výrobkuI order at least 5 large bulk bags for each winter so at a time of big energy bills this is a great saving. We also use the Kindle flamers which are super and solve the problem of dealing with...Přečíst vše

MembershipVíce recenzí pro tento výrobek (129)Prohlédnout si stránku výrobkuThe good bit. Year round savings on orders. This means for me - not having to order during the summer sales. The not so good. CW still run summer sales. And it would be more economical to buy my...Přečíst vše

KindleFlamer 50 packVíce recenzí pro tento výrobek (466)Prohlédnout si stránku výrobkuI have tried these last year for the first time and found them to be very effective.

KindleFlamer 18 packVíce recenzí pro tento výrobek (466)Prohlédnout si stránku výrobkuAs said previously I tried this type of Flamers last year and found them a good alternative to the other type of Flamers you sell.

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?