Recenze společnosti Certainly Wood

Thank you for allowing us to collect a sample of your logs and for your time on the phone earlier, Carolyn. As discussed, our expert team have taken a look and have confirmed that woodworm could survive the high temperatures from the kiln drying process so there is no need to worry about woodworm in your home. We appreciate your feedback on this though and are happy you brought this to our attention. We look forward to assisting you again in future. Best wishes, Hayleigh

My apologies for the mistake in the above response, woodworm CANNOT survive the temperatures of the kiln drying process. Best wishes, Hayleigh

Thank you so much for the 5 star review, Tracy! We’re thrilled you had such a positive experience with us! We will share this with the team to let them know to keep up the amazing work and we look forward to assisting you again in future. Best wishes, Hayleigh

Thank you for your fantastic review, Michael! We're delighted to hear you were happy with your purchase of our Dinkies logs and that they are the right fit for your small wood burner. We really appreciate you highly recommending us and we look forward to assisting you again in future. Best wishes, Hayleigh

Thank you so much for your 5 star review, David! We're delighted to hear you were happy with your purchase of our kiln dried logs! I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Thank you so much for your time on the phone earlier and for sending us a sample of your logs back for testing. As discussed, our expert team have taken a look and have confirmed that woodworm could not survive the high temperatures from the kiln drying process so there is no need to worry about woodworm in your home. We appreciate your feedback on this and are happy you brought this to our attention. We look forward to assisting you again in future. Best wishes, Hayleigh

Thanks for your feedback and 5 star review! We're delighted to hear that you're happy with your Starter Kit and that it arrived quickly! If you are looking to buy in bulk, why not take a look at our Fire Club membership? It allows you to receive a minimum of 10% off your orders, upgraded delivery services, free KindleFlamers on sign up/renewal plus a £15 birthday reward for you to use on your orders. You can find more information here: https://www.certainlywood.co.uk/pages/membership Best wishes, Hayleigh

Thank you so much for your 5-star review, Colin! It makes our day hearing about how much our customers love the quality of our kiln dried wood and our KindleFlamers natural firelighters along with the excellent service they’ve received from our team. We will share this with the team to let them know to keep up the amazing work! Best wishes, Hayleigh

Thank you for your5 star review, Edward! We're thrilled to hear you're pleased with the quality of our wood. We aim for nothing but the best, and it's great to know we're meeting expectations. It's great to hear you were happy with your purchase and that it arrived on time as expected. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Thank you so much for your 5-star review, Paul! We are thrilled that you love our Dinkies logs and that they are the perfect fit for you and your hobbit stoves! Our team works hard to deliver excellent customer service and we are delighted that we were able to assist you and come to a quick resolution for you. I will share this with the team to let them know to keep up the amazing work and we look forward to assisting you again in future. Best wishes, Hayleigh

Your wonderful feedback and 5 star review has made our day, Robin! We work hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded. I will share this with the team to let them know to keep up the amazing work and we look forward to assisting you again in the future. Best wishes, Hayleigh