Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze Certainly Wood

Zobrazení všech 12,685 recenzí

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Great service

Hayleigh

Certainly Wood

1 year ago

We are thrilled that you have rated us 5 stars! It makes our day hearing about how much our customers love our kiln dried logs, Flamers natural firelighters and the great service they’ve received from our team! Have you heard of our Fire Club membership? It costs £34.99 for a 12 month period and it allows you to receive a minimum of 10% off your orders, upgraded delivery services, free KindleFlamers on sign up/renewal plus a £15 birthday reward for you to use on your orders. You can find more information here: https://www.certainlywood.co.uk/pages/membership We have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 18/05/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

As alway service was good although we were unable to resolve the delivery problem.

Hayleigh

Certainly Wood

1 year ago

Thank you for your kind words regarding our customer service and our products. We are very sorry that we are unable to supply you in bulk going forward due to the changes in our delivery methods. We hope that a solution can be found in future, but if not, it might be worth considering our small courier option for Fire Kits (please see link: https://www.certainlywood.co.uk/products/logs-in-boxes) Thank you for being a loyal customer and we wish you the best for the future Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 30/04/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Excellent

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work! We work hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded. Thank you again for your support, and we look forward to serving you in the future! Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 16/05/2025

Harry Gray

Ověřeno Feefo

Alness

1 year ago

Co říká Harry Gray o Certainly Wood:

Certainly Wood Excels

Service professional and office staff very helpful.

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

Thank you so much for the 5 star review, Harry! Your review is a great way to let us know we’re on track for making our customers smile! It's great to hear that our wood has made such a positive impact! Quality and consistency are our priorities, and it’s always rewarding to know our customers see it too! We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Datum nákupu: 08/05/2025

Paul Middlebrough

Ověřeno Feefo

Norton juxta Kempsey

1 year ago

Co říká Paul Middlebrough o Certainly Wood:

A nasty surprise

Disappointing because of hauliers new rules about offloading large bags of kiln dried . The wood isexcellent

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

We really appreciate you taking the time to leave your feedback, Paul. I have spoken to the couriers who have said that, on this occasion, they did send your delivery on a little tail lift van rather than the usual rigid lorry that you have received your deliveries on in the past. Palletline have said that the reason that some of the logs had to be removed before unloading the rest of the pallet was because the full pallet was too heavy for the vans tail lift to carry all in one. We can see that you have been a customer for many years and, as this has never happened before, we do not foresee this happening again in future. Thank you for bringing this to our attention and we look forward to assisting you again in future. Best wishes, Hayleigh

Datum nákupu: 15/03/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

I certainly would!

Very happy with the consistent good service and quality logs. Very pleased this company is always trying to improve things to make life easier and environmentally friendly to own a log fire.

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

Thank you for the 5 star review! We're delighted to hear you were happy with your purchase of our crate full of kiln dried logs and our KindleFlamers natural firelighters. It's great to have such wonderful feedback regarding our crates of logs and that you find it a better fit for you and your family. I've passed your comments onto the team to let them know to keep up the amazing work, and we look forward to assisting you again in future. Best wishes, Hayleigh

Datum nákupu: 11/05/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Always excellent.

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your 5 star review! Your review is a great way to let us know we’re on track for making our customers smile! We are thrilled you love our kiln dried logs and that our team have always been there to help if you have any questions. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Datum nákupu: 13/05/2025

Colin Mathers

Ověřeno Feefo

Dunoon

1 year ago

Co říká Colin Mathers o Certainly Wood:

Certainly Wood’s excellent service !

Excellent !

Recenze produktu

Datum nákupu: 06/03/2025

David Lamkin

Ověřeno Feefo

Cambridge

1 year ago

Co říká David Lamkin o Certainly Wood:

Excellent as always

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your 5-star review, David! We're thrilled to hear you're pleased with the quality of our Kiln dried logs, kiln dried kindling and Flamers natural firelighters. We aim for nothing but the best, and it's great to know we're meeting expectations. Thank you for choosing us and for letting us know how we did. We look forward to assisting you in future! Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 12/05/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

excellent

Hayleigh

Certainly Wood

1 year ago

Thank you for your kind words and 5 stars! We're thrilled to hear you're pleased with the quality of our wood. We aim for nothing but the best, and it's great to know we're meeting expectations. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 12/05/2025

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Certainly Wood

Flamers 200Další recenze tohoto produktuProhlédnout si stránku výrobkuGreat product

Kiln Dried Logs In Bulk BagsDalší recenze tohoto produktuProhlédnout si stránku výrobkuEfficient service. Great firewood

Flamers Natural FirelightersDalší recenze tohoto produktuProhlédnout si stránku výrobkuGreat little fire lighters!

40 Bag Pallet Of Kiln Dried LogsDalší recenze tohoto produktuProhlédnout si stránku výrobku

Plant a TreeDalší recenze tohoto produktuProhlédnout si stránku výrobku

Kiln Dried Logs In Bulk BagsDalší recenze tohoto produktuProhlédnout si stránku výrobkuDidn't really need it until we had a barbque, good starter fuel

KindleFlamers Natural FirelightersDalší recenze tohoto produktuProhlédnout si stránku výrobku

Flaming Firewood Single BagDalší recenze tohoto produktuProhlédnout si stránku výrobku

Plant a TreeDalší recenze tohoto produktuProhlédnout si stránku výrobku

KindleFlamer 50 packDalší recenze tohoto produktuProhlédnout si stránku výrobkuLove these, only need 1 flamer, x2 medium logs and x1 small one on top and it creates the perfect fire quickly everytime. I wouldnt be without these now.

Plant a TreeDalší recenze tohoto produktuProhlédnout si stránku výrobkuNice to know a tree is being replaced ready for future generations to enjoy the joy and multiple uses that you can only get with a log fire.

Kiln Dried Logs In Bulk BagsDalší recenze tohoto produktuProhlédnout si stránku výrobkuWe have been having these jumbo bags for years and very rarely any problems. If there is one then Customer services are excellent. Fully recommend the logs and the company.

Plant a TreeDalší recenze tohoto produktuProhlédnout si stránku výrobkuGreat idea.

KindleFlamers Natural FirelightersDalší recenze tohoto produktuProhlédnout si stránku výrobkuGood product !

Plant a TreeDalší recenze tohoto produktuProhlédnout si stránku výrobkuExcellent !

KindlingDalší recenze tohoto produktuProhlédnout si stránku výrobkuQuality good as always

Flamers 200Další recenze tohoto produktuProhlédnout si stránku výrobkuQuality good as always

Kiln Dried Logs In Bulk BagsDalší recenze tohoto produktuProhlédnout si stránku výrobkuOrder process smooth, wood high quality (as always), delivery service excellent.

Plant a TreeDalší recenze tohoto produktuProhlédnout si stránku výrobkuThere may be a tree - I like to think I can trust Certainly Wood!

Small Bulk Bag 25cmDalší recenze tohoto produktuProhlédnout si stránku výrobkuthe wood is good quality never worry about it not burning properly

Plant a TreeDalší recenze tohoto produktuProhlédnout si stránku výrobkuexcellent

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?