Inspiring and empowering customers to read, learn, create and play
服務
3.2
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過去一年 則評價
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RH
Rhiannon Hughes
Feefo 驗證
GBR
10 months ago
Rhiannon Hughes說了有關 The Works:
Took money for a book that wasn’t in stock
I ordered a collectors edition book. They took the money and advised me it would be dispatched in 10 days. During those 10 days, I received absolutely no communication, no update emails nothing. They...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are sorry to hear that we could not fulfill your order on this occasion.
Unfortunately due to the popularity of our items they can sell out very quickly, the website is updated at regular intervals but as it is not a live inventory system this issue can arise on occasion.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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可信賴顧客
Feefo 驗證
10 months ago
Gifts from the Works
Goods delivered on time. Gifts as advertised.
Value for money
0
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可信賴顧客
Feefo 驗證
10 months ago
Avoid
Awful.. placed an order. 24 hours later received an email that one item was out of stock. Received the same email for 24 hours every 5 mins! Then the whole order got cancelled. Still waiting on...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are sorry to hear that your order was cancelled.
Our records show that a full refund has been issued.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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可信賴顧客
Feefo 驗證
10 months ago
Good service
The delivery was relatively quick and prices were good but one of the items was broken and by the time this was discovered ( it was a present) I could not return it. The is the downside of ordering...
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0
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可信賴顧客
Feefo 驗證
10 months ago
not good
takes too long
0
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可信賴顧客
Feefo 驗證
10 months ago
Not happy about long wait for delivery
I placed a on line order for 12 books on the 1st October heard nothing from them, emailed the works to find out were they were got an email saying there was a hold up in delivery then two books were...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the courier.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show that this order has now been delivered.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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可信賴顧客
Feefo 驗證
10 months ago
calendar and diary set
item was not received - eventually rang the works, and told they are having problems with their postal delivery service. refunded. shame as calendars and diaries are so nice.
0
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EH
Eileen Hickey
Feefo 驗證
10 months ago
Eileen Hickey說了有關 The Works:
Bad
I didn’t receive anything
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
分享
可信賴顧客
Feefo 驗證
10 months ago
Poor service
Terrible service, order cancelled with no communication and then to be told everything is of stock but showing available online
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you did not receive your order.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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可信賴顧客
Feefo 驗證
10 months ago
I usually love the workd, but I have placed two online orders ans both were cancelled. I live 30 mikes from a store. Such a shame. I was a regular customer
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
