Inspiring and empowering customers to read, learn, create and play
服務
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
過去一年 則評價
顯示全部269,282則評論
EC
Elan Connor
Feefo 驗證
GBR
10 months ago
Elan Connor說了有關 The Works:
Not worth the hassle
My item reached the Evri depo with broken paint as they informed the items would have to be returned to the works due to the paint being open/broken as seemed like had been packed inappropriately for...
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Donna Smith
The Works
9 months ago
Good Afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
Our records show that a refund has been issued.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
分享
可信賴顧客
Feefo 驗證
10 months ago
Poor communication and delivery
Would give 0 stars as I placed an order on the 1st of October and had no tracking updates and 2-3 weeks on I emailed just for them to say they had lost the parcel
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
分享
EG
Elizabeth G
Feefo 驗證
GBR
10 months ago
Elizabeth G說了有關 The Works:
Don't ever order from them! Go to shop instead
If I could give them 0 stars I would. Order never came, tried to keep track of it and it said was being refunded. Contacted customer service via email to see what was happening. No response. Day...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the courier.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend.
We are working hard on getting our processes rectified and our despatch times improved.
We would like to offer you the following discount code, which will give you 15% off your next order. Your code is 6X35-KTQ5-7PZX-VT6B.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
分享
BA
Bianca Amponsah
Feefo 驗證
10 months ago
Bianca Amponsah說了有關 The Works:
Poor service, no delivery after almost a month, had to chase them myself
Ordered Halloween stuff for a kids party over a month ago only to be told, three weeks in that my parcel was "lost". So I had to rush out and look for last minute Halloween stuff in the shops...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
分享
可信賴顧客
Feefo 驗證
10 months ago
Always great service at The Works!
Great!
0
分享
可信賴顧客
Feefo 驗證
10 months ago
Disappointed
Took far too long long for my order to get into store and then a book bundle was missing ,informed them and they refunded ,I would have liked the option for the books to be resent , tried in local...
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0
分享
AH
Andree Du Heaume
Feefo 驗證
JEY
10 months ago
0
分享
可信賴顧客
Feefo 驗證
10 months ago
bad experience
Payment taken but nothing received had to chase up after 10 days and was advised that the item wasn't available even though they'd put it back on the website. If I hadn't have contacted them don't...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded you for this.
We are working hard on getting our processes rectified and our despatch times improved.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
分享
GH
Gareth Hayes
Feefo 驗證
10 months ago
Gareth Hayes說了有關 The Works:
Twilight new book
Order book didn't get waited longer then 10 days. It never hit delivery company why sell stock online if you don't have products. And especially new releases what we waited for 20 days before refund...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend.
We are working hard on getting our processes rectified and our despatch times improved.
We would like to offer you the following discount code, which will give you 15% off your next order. Your code is 6X35-KTQ5-7PZX-VT6B.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend.
We are working hard on getting our processes rectified and our despatch times improved.
We would like to offer you the following discount code, which will give you 15% off your next order. Your code is 6X35-KTQ5-7PZX-VT6B.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
分享
可信賴顧客
Feefo 驗證
10 months ago
Absolutely terrible
Absolutely terrible. It’s been 30 days and I’ve still not received my order. I’ll never order again, customer service took ages to get back to me to. Avoid!!
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order took longer to arrive than expected,
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show that this order was delivered on the 22nd of October.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
