Inspiring and empowering customers to read, learn, create and play
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可信賴顧客
Feefo 驗證
12 years ago
The delivery was sent to my billing address, not the address I specified.
The delivery was sent to my billing address, not the address I specified.
The Works
The Works
12 years ago
Good Morning
Thank you for your feedback.
I do apologise that this parcel was not delivered to the delivery address.
We will raise this with our carriers.
Please accept my apologies for any inconvenience caused.
Regards
The Works Customer Service
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可信賴顧客
Feefo 驗證
12 years ago
Don't seem to have a clue on how to pack mail order goods, puts delicate/breakable…
Don't seem to have a clue on how to pack mail order goods, puts delicate/breakable model kits in jiffy bags to send that arrive squashed . One order I placed was sent through 3 different carriers so...
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The Works
The Works
12 years ago
Good Evening
I do apologise that your items have arrived damaged.
We are currently reviewing our packaging to prevent errors like this occurring.
Please return the item back to us for a full refund or exchange. apologies again for any disappointment or inconvenience caused on this occasion.
The Works Customer Service
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
