Inspiring and empowering customers to read, learn, create and play
服務
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過去一年 則評價
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Francesca Butchart
Feefo 驗證
GBR
10 months ago
Francesca Butchart說了有關 The Works:
Terrible experience with ordering online
Absolutely terrible experience. Made a re-order after waiting a month of my first order, being messed about, then half the order sent out bit by bit, then multiples of what I had already received...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that not all of your items were delivered to you.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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可信賴顧客
Feefo 驗證
10 months ago
I still haven’t received my products!
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the courier.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show that this order was delivered on the 9th of October.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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可信賴顧客
Feefo 驗證
10 months ago
Jigsaws
Delivered within a few days.
0
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可信賴顧客
Feefo 驗證
10 months ago
Poor service
My first order was lost so it was cancelled. I’ve then reordered and there’s been no updates or has it been delivered in the 7 days
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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JM
Julie Meechan
Feefo 驗證
10 months ago
Julie Meechan說了有關 The Works:
Fast and effective service
Easy to order
Kept informed on delivery date
Easy collection in store
Friendly and helpful staff in Woodley branch
0
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可信賴顧客
Feefo 驗證
10 months ago
Failed to deliver
The item never arrived and I was only given a refund when I chased this with the company.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
分享
可信賴顧客
Feefo 驗證
10 months ago
disappointed
never received my parcel but was told a refund was on its way,bit disappointed as I waited a month for delivery.
0
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可信賴顧客
Feefo 驗證
10 months ago
0
分享
HM
Hilary Moore
Feefo 驗證
10 months ago
Hilary Moore說了有關 The Works:
No
Parcel just left on doorstep with no attempt to find out if anyone was at home. It could have been there for the entire weekend!
0
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可信賴顧客
Feefo 驗證
10 months ago
Easy to order
Easy to order. Items arrived when stated in great condition.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
