Inspiring and empowering customers to read, learn, create and play
服務
3.2
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過去一年 則評價
顯示全部269,282則評論
MB
Margaret Bunting
Feefo 驗證
GBR
10 months ago
Margaret Bunting說了有關 The Works:
Most of the time they have everything they have
0
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AW
Anne Wilkey
Feefo 驗證
10 months ago
0
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PD
PAM D
Feefo 驗證
GBR
10 months ago
PAM D說了有關 The Works:
Excellent company
Always a good variety of books to choose from at competitive prices.
Delivery is excellent.
0
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CF
Christine Finney
Feefo 驗證
GBR
10 months ago
Christine Finney說了有關 The Works:
Sorted
The first set of books I ordered didn't arrive but after emailing the works they were quick to sort out the problem and send out more
0
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JW
Jane Wade
Feefo 驗證
GBR
10 months ago
Jane Wade說了有關 The Works:
Perfect order
Placed the order and it was promptly delivered. All products were in stock and really reasonable prices. Descriptions of items were provided so made it easier when shopping for products. Also liked...
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0
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可信賴顧客
Feefo 驗證
10 months ago
Dreadful delivery service
Ordering was straightforward but delivery was extremely slow and I had to contact the works to chase my order.
This is the second time I’ve ordered from them and delivery was just as poor as the...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move.
We are working hard on getting our processes rectified and our despatch times improved.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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可信賴顧客
Feefo 驗證
10 months ago
Poor customer service and none delivery
Service very poor had to cancel order in the end as didnt arrive was told it was a warehouse problem after patiently waiting over the 10 working days for the delivery and to re order as customer...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move.
We are working hard on getting our processes rectified and our despatch times improved.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
分享
可信賴顧客
Feefo 驗證
10 months ago
AVOID
The Works is facing a significant, long-standing problem with deliveries. They are deliberately not making this clear to customers, and are instead still promising delivery within 10 working days. I...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you cancelled your online order.
We are working hard on getting our processes rectified and our despatch times improved.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
分享
可信賴顧客
Feefo 驗證
10 months ago
0
分享
AN
Alison Newlands
Feefo 驗證
10 months ago
Alison Newlands說了有關 The Works:
No delivery
Order not received
Donna Smith
The Works
9 months ago
Good Afternoon,
Thank you for your feedback.
I'm very sorry to hear that you have not received your order.
Our records show that this order was delivered by Evri on the 9th of October.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards.
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
