Inspiring and empowering customers to read, learn, create and play
服務
3.2
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過去一年 則評價
顯示全部269,282則評論
可信賴顧客
Feefo 驗證
10 months ago
Children's books 📚 and crayons 🖍
Good quality books ,arrived in quick time & well protected the crayons were wonderful & bright colours & easy for my grandchildren to hold well done 👏
0
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SM
Sarah Murrant
Feefo 驗證
GBR
10 months ago
Sarah Murrant說了有關 The Works:
Shocking
Took 3 weeks to start processing our order for them to send 3 items and tell me the rest is out of stock. Tried to blame the wait time on evri. Shocking customer service and wait time
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed with items missing.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received all of your order.
We are working hard on getting our processes rectified and our despatch times improved.
Our records show a refund has been issued.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
2
分享
CS
carmel scott
Feefo 驗證
10 months ago
carmel scott說了有關 The Works:
very good service
0
分享
AM
Amanda
Feefo 驗證
10 months ago
Amanda說了有關 The Works:
Takes far too long to dispatch anything !!
Donna Smith
The Works
9 months ago
Good morning,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move.
We are working hard on getting our processes rectified and our despatch times improved.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
2
分享
CN
Carol Nixon
Feefo 驗證
GBR
10 months ago
Carol Nixon說了有關 The Works:
Great purchase of calendar and diary
Excellent
Items very good value for money
0
分享
DR
Dana Rogo
Feefo 驗證
10 months ago
0
分享
可信賴顧客
Feefo 驗證
10 months ago
Arrived in the designated time and was well packaged
0
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可信賴顧客
Feefo 驗證
10 months ago
0
分享
PB
Patricia Brooman
Feefo 驗證
GBR
10 months ago
Patricia Brooman說了有關 The Works:
dont bother
very poor had to phone about my missing order and was told it had been cancelled!!! due to warehouse problems. why wasnt i contacted?
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order.
We are working hard on getting our processes rectified and our despatch times improved.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
2
分享
可信賴顧客
Feefo 驗證
10 months ago
Problems with delivery sorted by company.
This delivery had complications but they works did eventually deal with the problems though is did become complicated. It was not delivered when expected after a week I contacted them as the items...
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
