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The Works 評論 | {{merchantUrl}}客戶服務評論評論 |Feefo |第 1 頁

LO

Louise

Feefo 驗證

GBR

10 months ago

Louise說了有關 The Works:

Dont waste your money

Delivery non existent due to the apparent distribution centre moving. Over 10 working days & still not dispatched. Close your website if you cant fulfill delivery dates. Customer service email...

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

1

可信賴顧客

Feefo 驗證

10 months ago

Awful service. Buyer beware!

Placed an order. Order never turned up. No communication from The Works. No support given. Had to fight to get a refund. Shocking customer service.

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

1

AR

Alison Rushton

Feefo 驗證

GBR

10 months ago

Alison Rushton說了有關 The Works:

Great

Ordered books for Christmas presents online which was very easy to use. Had them delivered to my local store as last year I had them ordered to home address and they went ‘missing’ - staff in store...

0

可信賴顧客

Feefo 驗證

10 months ago

First Class.

0

PD

Pamela Dickens

Feefo 驗證

10 months ago

Pamela Dickens說了有關 The Works:

Prompt delivery of on line order

0

可信賴顧客

Feefo 驗證

10 months ago

Poor service

placed order still not received after 20 days so rang them to be told they would be cancelling order due to problems in their warehouse

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

AD

Ann Pitts DEVON

Feefo 驗證

ALB

10 months ago

Ann Pitts DEVON說了有關 The Works:

no delivery of books to review

I was most disappointed not to have had my order fulfilled due to the move to your new warehouse when I had rung to query an estimated arrival all seemed okay but couldn't be given an exact date...

0

可信賴顧客

Feefo 驗證

10 months ago

Good

All parcels arrive quickly,in good condition and in recyclable packaging

0

NA

Nazmin Ahmed

Feefo 驗證

10 months ago

0

KJ

Karen Julian

Feefo 驗證

GBR

10 months ago

Karen Julian說了有關 The Works:

Love the works

Easy to use website, a big variety and the ordering was very easy. The last order took longer than usual because they where moving wearhouses but as I love products from the works I was happy to...

0