Inspiring and empowering customers to read, learn, create and play
服務
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
過去一年 則評價
顯示全部269,282則評論
TH
Teresa Hall
Feefo 驗證
9 months ago
0
分享
GR
Gaby Richardson
Feefo 驗證
GBR
9 months ago
Gaby Richardson說了有關 The Works:
Terrible
Never got my order or refund!!
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
Our records show a customer service adviser has issued a refund which went back to your PayPal.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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CW
Catherine Wesley
Feefo 驗證
GBR
9 months ago
Catherine Wesley說了有關 The Works:
The best place to buy books
I wanted to buy the latest Charlie Mackesy book and was surprised how much cheaper it was at the works compared to other retailers. The ordering process was easy and the click and collect service was...
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0
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可信賴顧客
Feefo 驗證
9 months ago
Online shopping got worse with each try.
Three times I have tried to order online from The Works and honestly it’s only gotten worst with each try.
1st try I had over 2 boxes of items missing from a full £150 order
2nd try nothing turned...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear about the issues that arose with your recent orders.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued the refunds.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
分享
可信賴顧客
Feefo 驗證
9 months ago
My disappointment with the works
My last 2 orders have not been complete. My first one I had to tell the works which items were missing and my 2nd had to be totally refunded. The website for tracking is useless
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear about the issues that arose with your recent orders.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued the refunds.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
分享
可信賴顧客
Feefo 驗證
9 months ago
Refund & Exchange
Brought the 10 4 £10 bundle on line which the next day became 12 4 £10 instore only so took bundle back to store for refund and exchange without any problems
Books very limited in the 2 stores in...
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0
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BQ
Bethany Quinn
Feefo 驗證
GBR
9 months ago
Bethany Quinn說了有關 The Works:
1/10 rating
After placing my order on 30th October I didn’t receive my order until 28th November. I was the one who had to chase up where my order was if it was still being processed etc as I wasn’t given any...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived late with items missing.
Our records show a customer service adviser issued a refund for all of the missing items.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
分享
SS
Sandra Salt
Feefo 驗證
9 months ago
Sandra Salt說了有關 The Works:
Good as ever.
Good as ever. Delivery took a bit longer than normal but it was the period when the warehouses were changing over.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
