Inspiring and empowering customers to read, learn, create and play
服務
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
過去一年 則評價
顯示全部269,282則評論
可信賴顧客
Feefo 驗證
9 months ago
Excellent
Excellent click and collect service, convenient
0
分享
可信賴顧客
Feefo 驗證
9 months ago
Good but delivery be be better
The value of books from The Works. Is excellent ,but delivery has become very hit and miss to what it has been when I started having books from them regularly
I normally order about £30 of 3 for...
閱讀更多
0
分享
可信賴顧客
Feefo 驗證
9 months ago
I'm never buying on line again
Going in to a physical shop is fine but my recent attempt to buy books for my grandchildrens' Christmas presents was a disaster on several levels. The Works is free advertising for Amazon. I ordered...
閱讀更多
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
We are sorry that your order was despatched later than expected, due the warehouse relocating thus caused unforeseen delays.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards.
The Works.
0
分享
可信賴顧客
Feefo 驗證
9 months ago
Disapointed
The items I received were good, although took a lot longer to arrive than normal. I was disapointed though as I had ordered two jigsaw puzzles and although my order was accepted, it turned out one...
閱讀更多
0
分享
可信賴顧客
Feefo 驗證
9 months ago
sliw
16 days to receive order no explanation
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order took longer to arrive than expected.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
分享
可信賴顧客
Feefo 驗證
9 months ago
Don't recommend
My order was cancelled twice. Place order above £100 with spending so much time & efforts.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was damaged at the couriers so could not be delivered.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a refund has been issued.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
分享
HC
Helen Cameron
Feefo 驗證
9 months ago
Helen Cameron說了有關 The Works:
poor
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback
We are extremely sorry that you have been disappointed with your order from the Works
We can confirm that this was ordered on the 22nd of September and delivered on the 25th of September.
If you have any issues concerning your order, please contact Customer service on 0121 313 6050 or email enquiries@theworks.co.uk.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
分享
可信賴顧客
Feefo 驗證
9 months ago
Warehouse Updates delivery cancelled
I placed my ordered on 26/10, there was no note on the website to suggest there would be any delivery issues on the front page. I chased a few weeks later and was told The Works were changing...
閱讀更多
0
分享
可信賴顧客
Feefo 驗證
9 months ago
Delivered on time and looked after in travelling no broken things thank
0
分享
JB
Jayne Bunston
Feefo 驗證
9 months ago
Jayne Bunston說了有關 The Works:
Good experience!
Easy to order online & collect at my local store. No problems.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
