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The Works 評論 | {{merchantUrl}}客戶服務評論評論 |Feefo |第 1 頁

顯示全部269,282則評論

可信賴顧客

Feefo 驗證

8 months ago

Terrible , my order has never arrived. Ordered on 20th November and now 19/12/25 and still no sign of it on 19th December. Will never order from the works again

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was not delivered to you. Our records show that our customer service team have contacted you to advise that the order was damaged at the couriers Evri. A full refund has been issued. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

可信賴顧客

Feefo 驗證

8 months ago

Always a good service.

可信賴顧客

Feefo 驗證

8 months ago

Waiting 1 month + for items and still no show..

Ordered 1 month ago, still haven’t received all my items. Contacted them 3 times via email & phone (waiting for 40 minutes) before I received a dispatch notification, only to only receive 1 item of...

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the courier. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show your parcels were delivered on the 14th and on the 18th of December. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Mary Hill

Feefo 驗證

GBR

8 months ago

Mary Hill說了有關 The Works:

My favourite store

Excellent I love the crafts games and books at the Works. Staff always helpful.

可信賴顧客

Feefo 驗證

8 months ago

Long delivery time and order unfulfilled

Placed a small order of 4 items online as local shop didn’t have all items on 19th Nov. Received 3 e-mails 13 days later on 2nd Dec. One advised an item was out of stock and I was being refunded. I...

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues with your online order. Unfortunately due to the warehouse relocating this has caused unforeseen issues. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Angela Jones

Feefo 驗證

GBR

8 months ago

Angela Jones說了有關 The Works:

Easy and good value

I've bought from The Works several times and have enjoyed the books , and will continue to use their service, as its good value and easy to use

可信賴顧客

Feefo 驗證

8 months ago

I placed an order on Nov 19th and had to cancel it 3 weeks later when it hadn’t even been processed.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that you had to cancel your online order. Unfortunately due to the warehouse relocating there were delays with the orders being despatched. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Laura

Feefo 驗證

GBR

8 months ago

Laura說了有關 The Works:

Awful service

Awful service. My parcel was damaged in transit, and was told to contact customer service for a refund. I tried to call every day for 5 consecutive days to receive the refund, only to be on hold for...

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was damaged due to an issue with the courier. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show that your placed another order which was delivered by Evri on the 18th of December at 3.22. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

可信賴顧客

Feefo 驗證

8 months ago

Non Fiction books bundle

Lots of books, received quickly and now looking forward to reading them.

可信賴顧客

Feefo 驗證

8 months ago

Shipping Delays

I would not use the works online again. I bought a Christmas present on the 19th November with an expected 10-working-day delivery. It is now over a month later and I am still yet to receive my...

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show that this order has now been delivered. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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