Inspiring and empowering customers to read, learn, create and play
服務
3.2
/5
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556
100
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1,284
過去一年 則評價
顯示全部269,282則評論
可信賴顧客
Feefo 驗證
8 months ago
Service definitely not up to the usual standard.
The Works is usually brilliant but on this occasion the service was awful. I placed an order on 19th November and expected it in 3-5 working days which was the stated time when I placed the order....
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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可信賴顧客
Feefo 驗證
8 months ago
Didn’t arrive.
Goods didn’t arrive. Chased for 5 weeks. Still no refund. £140 out.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you did not receive your order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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可信賴顧客
Feefo 驗證
8 months ago
Poorly presented
Book was bought as a gift but arrived with a sticker on the front that was almost impossible to remove and left a sticky residue on cover
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Our records show that our customer service team contacted you asking for images of the damaged product and to confirm that any damaged items can be returned to any one of our stores.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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KD
Katarzyna Dombrowska
Feefo 驗證
8 months ago
0
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可信賴顧客
Feefo 驗證
8 months ago
Poor
My parcel never arrived they need tochange their delivery people i believe they used evri and have heard about lots of evri deliverys going missing so no stars from me
0
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可信賴顧客
Feefo 驗證
8 months ago
Poor service
Long time for parcel to arrive when it did it was so poorly sealed it had split open at the top seal luckily everything still inside also one item not available and took four more days to inform me...
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0
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可信賴顧客
Feefo 驗證
8 months ago
Terrible
Online delivery order was extremely poor. No clear lines of communication to seek help. My order was later than the longest delivery advertised. I waited on hold for hours trying to find out if it...
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0
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BB
Barbara Brannan
Feefo 驗證
GBR
8 months ago
Barbara Brannan說了有關 The Works:
Long wait for my order but usually it’s quicker hence my feedback I definitely will use them again great products and good prices thank you
0
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可信賴顧客
Feefo 驗證
8 months ago
Rubbish service
Never received books and no feedback when raised this issue.
0
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AC
Ann Cowling
Feefo 驗證
GBR
8 months ago
Ann Cowling說了有關 The Works:
Rubbish service
Rubbish long wait and then couldn't complete order still waiting for a refund packaged badly is that enough shall not be repeating this again
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
