Thank you for you feedback. I am really sorry what has happened here, it is not our usual level of service. I cannot see any contact from you in regards to this order on our system. We do recommend you contact us if there are any issues with your orders so we can get these resolved as soon as possible for you.
On this occasion we have refunded you in full for this order, and apologise for the fact it was not what you had ordered. We hope if you choose to order with us again we can provide a better service for you.