cardfactory 点评

Thank you for your wonderful feedback, we really appreciate you taking the time to write us a lovely review. Please shout about us to all your friends! We are so happy to hear you are so please with your personalised gifts from Card Factory. We look forward to giving you more excellent service soon!

Thank you for your feedback. I am very sorry for the poor experience you have had with this order. I have passed your comments over to the IT team to get the delivery information displayed more clearly to avoid any confusion. We are very sorry you feel this way about us, as this is not our normal level of service. We hope you would give us a chance to change your thoughts on us, and allow us to provide you with a better experience and service levels. 

Thank you for your feedback. I am very sorry about the way you feel following this order. A confirmation email should have been sent to you following your order, i am sorry this did not happen. I have refunded you in full for one of the order as a result of this. 

In regards to the greeting card, we do send a delivery note which shows the names of the person who placed the order. We are looking at introducing personalized greeting messages with our order, but unfortunately we no not offer this right now. I hope once we offer this service you will be happy to use our service again.