Thank you for you feedback. I am sorry for what has happened here, this is not our usual level of service. We have passed on your feedback to our warehouse to ensure quality checks are done effectively, so this does not happen again.
I am sorry for the inconvenience caused by this, I can see you have been refunded in full for this order. I have also emailed you a discount code as a goodwill gesture . We hope you use this with your next order and we can provide a better experience and level of service to you.